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For Companies At a Glance
- Tasks: Support customers, resolve issues, and lead engaging success events.
- Company: Join a leading UK software provider with a focus on innovation.
- Benefits: Competitive salary, 25 days holiday, matched pension, and charity day.
- Other info: Dynamic hybrid work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving satisfaction.
- Qualifications: Strong interpersonal skills, problem-solving mindset, and analytical thinking.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. – is central to our success and how we give our customers the freedom to do more of what\’s important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.
About you
About you:
- You are passionate about Customer Success and get a kick out of resolving a customer issue. You don’t accept the basics in life and you are restless in your efforts to excel both at work and outside of work. You have experience of dealing with large numbers of customers, are analytical (comfortable with data) and a great problem solver. You excel in building relationships both with Customers and internal stakeholders.
Day to Day you will
- You’ll proactively support and respond to customer needs, ensuring every interaction adds value and drives satisfaction.
- You’ll collaborate closely with internal teams to resolve issues and escalations, taking full ownership of the process to exceed expectations.
- You’ll lead and deliver a dynamic programme of Success Events and Webinars, partnering with teams like Marketing, Product, and Professional Services to strengthen customer relationships.
- You’ll stay on top of Support cases, Community feedback, and NPS data to identify trends and opportunities for improvement.
- You’ll engage directly with a wide range of customers—including during challenging moments—so confidence, empathy, and strong communication are key to your success.
Your skills and experiences might also include
- You bring strong interpersonal skills, genuine customer empathy, and a drive to solve problems with creativity and persistence.
- You’re confident influencing both internal and external stakeholders through negotiation, persuasion, and collaboration.
- You think analytically, thrive in data-driven environments, and naturally seek out ways to improve processes and outcomes.
- You’re a fast learner with the ability to juggle multiple projects, adapt to new technologies quickly, and thrive in both independent and team settings.
You’re committed to continuous learning, open to feedback, and excited to grow your skills for the benefit of both your personal development and your team’s success
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what\’s important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you\\\’re excited about this role, (even if your previous experience doesn\\\’t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let\\\’s make a difference together.
Love Work. Love Life. Be You.
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CSM (Customer Success Manager) employer: The Access Group
Contact Detail:
The Access Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSM (Customer Success Manager)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common CSM scenarios. Think about how you’d handle customer issues or improve processes. We want to see your problem-solving skills in action!
✨Tip Number 3
Show your passion for Customer Success during interviews. Share stories that highlight your empathy and relationship-building skills. Remember, we’re looking for someone who genuinely cares about helping customers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Access family!
We think you need these skills to ace CSM (Customer Success Manager)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for Customer Success shine through! Share specific examples of how you've resolved customer issues in the past and what excites you about helping others.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your analytical skills and problem-solving abilities, as these are key for us at StudySmarter.
Be Authentic: We want to get to know the real you! Don’t be afraid to show your personality in your application. Share your journey, your motivations, and how you align with our values of 'Love Work. Love Life. Be You.'
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at The Access Group
✨Know Your Customer Success Stuff
Make sure you brush up on the principles of Customer Success. Understand how to resolve customer issues and what it means to add value in every interaction. Be ready to share examples from your past experiences where you've excelled in this area.
✨Show Off Your Analytical Skills
Since the role involves working with data, be prepared to discuss how you've used analytics to drive improvements in customer satisfaction. Bring specific examples of trends you've identified and how you acted on them to enhance customer relationships.
✨Demonstrate Your Interpersonal Skills
This job is all about building relationships, so think of ways to showcase your interpersonal skills during the interview. Prepare to talk about times when you've successfully influenced stakeholders or resolved conflicts, highlighting your empathy and communication prowess.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think through potential challenges you might encounter in the role and how you would handle them. This will show your analytical thinking and creativity in action!