CRM Consultant

CRM Consultant page is loaded## CRM Consultantremote type: Hybridlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 5 Days Agojob requisition id: JR001220We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. – is central to our success and how we give our customers the freedom to do more of what\’s important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.**About you:** As a Junior Account Manager, you will provide reactive and proactive support and assist the Account Manager in managing each client\’s requirements on a day-to-day basis. You will understand your clients\’ priorities, timelines and campaign plans in order to prioritise your workload to ensure efficient delivery of campaigns, reports etc. You will have a good understanding of your clients\’ overall data structure and the associated automated CRM campaigns which are employed. You should have an understanding of each business sector your clients sit within which will support your strategic role. **Day-to-day, you will:** * **Campaign & Journey Management** – Build and schedule multi-channel campaigns with data segmentation and target audiences, create automated customer journeys from client briefs, and manage customer surveys whilst ensuring best practice adherence.* **Client Support & Training** – Provide education and training on Acteol\’s CRM software, research and troubleshoot client queries, validate tasks before delivery, and maintain responsive daily communication to meet SLAs and build partnership relationships.* **Reporting & Analytics** – Run database and campaign performance reports, compile monthly reports using Excel and PowerPoint, interpret top-line data, configure dashboard reports, and monitor survey results based on client requirements.* **Project Coordination & Administration** – Follow approved project management processes, submit and monitor tasks in management systems, take meeting notes with action points, support the account management team collectively, and contribute to software development improvements. **Your skills and experiences might also include:** * Digital Platform Expertise – Experience using email platforms, social media management tools, CRM systems, and review sites with proficiency in Microsoft Office Word and PowerPoint.* Data & Analytics Skills – Working knowledge of Excel and comfort with numbers, as data analysis and interpretation are central to the role.* Client Relationship Management – Proven experience creating and managing briefs whilst forming excellent relationships with clients and key stakeholders.* Organisational Excellence – Strong attention to detail and exceptional organisational skills to manage multiple projects and deadlines effectively.The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what\’s important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you\’re excited about this role, (even if your previous experience doesn\’t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.remote type: Hybridlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 8 Days Ago #J-18808-Ljbffr