At a Glance
- Tasks: Grow business by upselling and maintaining strong customer relationships.
- Company: The Access Group provides innovative business management software to over 100,000 customers worldwide.
- Benefits: Enjoy flexible remote work, 25 days holiday, a matched pension scheme, and a charity day.
- Other info: We believe in equality and welcome diverse applicants, even if your experience isn't a perfect match.
- Why this job: Join a vibrant team that values diversity and personal growth while making a real impact.
- Qualifications: Background in hospitality with strong communication skills and a customer-focused approach.
The predicted salary is between 36000 - 60000 € per year.
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About you:
You come from a hospitality background and understand how strong systems help everything run smoothly. You’re a clear communicator who’s comfortable working with different teams and stakeholders, from engineers and sales teams to executives and customers. You know that sales is always evolving, so you stay curious and look for new ways to grow your skills. You enjoy leading by example, sharing what you learn, and encouraging fresh thinking. You keep customers at the heart of what you do, taking the time to understand their challenges and guiding them toward the right solutions.
Day-to-day, you will:
- Build strong, proactive relationships with customers to support their success and ours.
- Manage the full sales cycle, spotting opportunities to improve customer platforms and increase revenue with Access solutions.
- Work closely with teams across Accommodation SoftCo and Access, such as pre-sales, to support customer conversations.
- Identify opportunities to enhance customer efficiency using your knowledge of Hotel Property Management Systems (PMS), Conference and Banqueting (C&B), Point of Sale (PoS) or Distribution systems.
Your skills and experiences might also include:
- Experience with, or interest in learning, the MEDDPICC sales methodology.
- Confidence in creating your own sales strategy and meeting targets.
- Ability to give clear and accurate forecasts.
- Comfort presenting Hospitality products in-person or virtually.
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Account Manager in Loughborough employer: The Access Group
The Access Group is an exceptional employer that champions a flexible, hybrid working environment, allowing you to balance your professional and personal life while being part of a supportive team culture. With a strong commitment to employee development, competitive benefits including 25 days of holiday and a matched pension scheme, and a focus on inclusivity and diversity, you'll find ample opportunities for growth and meaningful engagement in your role as an Account Manager. Join us in making a difference while enjoying the freedom to be yourself.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Loughborough
✨Tip Number 1
Familiarise yourself with The Access Group's products and services. Understanding their offerings will not only help you in interviews but also allow you to demonstrate how you can effectively upsell and cross-sell to customers.
✨Tip Number 2
Network with current employees or alumni who work at The Access Group. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience in hospitality and how it relates to account management. Highlight specific examples where you've successfully managed client relationships or improved operational efficiency.
✨Tip Number 4
Showcase your proactive approach by thinking of potential opportunities for The Access Group. Research their current market position and come prepared with ideas on how you could contribute to their growth and customer engagement strategies.
We think you need these skills to ace Account Manager in Loughborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in account management and hospitality. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, such as upselling and maintaining customer relationships.
Showcase Your Communication Skills:In your application, emphasise your strong communication abilities. Provide examples of how you've effectively engaged with diverse teams and stakeholders in previous roles, as this is crucial for the Account Manager position.
Highlight Your Problem-Solving Abilities:Demonstrate your problem-solving skills by including examples of how you've addressed challenges in past roles. This will show that you can provide excellent service and solutions to customers, which is key for success in this position.
How to prepare for a job interview at The Access Group
✨Showcase Your Hospitality Background
Make sure to highlight your experience in the hospitality sector during the interview. Discuss specific examples of how you've used systems to improve operations and customer satisfaction, as this aligns with what the company values.
✨Demonstrate Communication Skills
Prepare to discuss how you effectively engage with diverse teams and stakeholders. Use examples that showcase your ability to influence and communicate clearly, as this is crucial for the Account Manager role.
✨Understand the Sales Cycle
Familiarise yourself with the end-to-end sales cycle and be ready to discuss your approach to upselling and cross-selling. Show that you understand the importance of maintaining strong customer relationships and can articulate your personal sales strategy.
✨Emphasise a Customer-Focused Approach
Be prepared to talk about how you prioritise customer needs and challenges. Share examples of how you've used a consultative sales approach to tailor solutions for clients, demonstrating your commitment to delivering exceptional service.
