Relationship Management Officer in London

The Access Bank UK Ltd has a strong presence across Africa, Europe, and key global markets including France, Malta, Hong Kong, and Dubai. Joining Access Bank offers unparalleled exposure to international finance, allowing young professionals to work closely with diverse teams and markets across continents. This dynamic environment provides invaluable experience in cross-border banking operations, global trade, and sustainable finance. Employees benefit from Access Bank’s commitment to talent development, mentorship, and career growth, empowering them to build impactful careers while contributing to the bank’s vision of driving economic progress worldwide. This makes Access Bank an exceptional place for professionals to launch their careers in the global financial sector.

About the role

The main purpose of this role will be to manage the existing base of key client relationships and provide transaction level support for the Relationship Managers and Senior Relationship Managers.

Your day-to-day responsibilities:

• Primary point of contact with customer for all support and documentation related escalations
• Work on customer due diligence / KYC for new Bank clients as well as existing client base
• Handle documentation related to clients on-boarding and keep the client/ Relationship Managers abreast of the status
• Maintaining regular contact and building trust and rapport with customers
• Engage customers and build relationships over the phone and email with customers
• Act as back-up for Relationship Managers as and when needed by the business
• Support account closing process – liaise with internal department and obtain necessary approvals
• Internal documentation handling
• Support Relationship Managers with ad-hoc inquiries and other reports
• Communicate with customers in a professional manner
• Manage non-facility customers
• Communicate the Bank’s products and services to existing and new customers
• Attend to all requests of customers within remit

We are looking for someone with the following skills:

• Educated to degree level
• Experience in Banking customer services
• Knowledge of operations/back office skills
• Experience with building relationships and achieving targets
• Experience in managing customer and compliance queries
• A team player is required as the role entails active participation in the team, in addition to being able to work on their own
• Ability to interact professionally with clients
• Ability to prioritise workload and be self-sufficient
• Excellent MS Office, including Excel, Word and Outlook skills
• Excellent telephone and written communication skills

Why work in Commercial Banking?

Commercial Banking provides business and personal banking facilities offering a range of Dollar, Sterling and Euro products. Our Relationship Managers are privileged to develop new and existing relationships with high valued customers. We work hard to ensure we understand what our customers need and then respond with a superior value proposition.

Continuous Learning and Development is facilitated through the provision of internal and external training, mentoring and coaching which enables the development of our staff to be world-class professionals. Our Commercial Banking Department’s diverse workforce promotes high team spirit and loyalty to a shared vision, which not only increases employee morale but also improves employee engagement.

Why work with The Access Bank UK Ltd?

At The Access Bank UK, we are committed to helping our employees reach their full potential through providing continuous learning opportunities, and the tools and training to help them grow. We encourage a sense of individual ownership whilst fostering team spirit and are firmly committed to the diversity of our workforce. We are proud to have achieved the Investors in People Platinum accreditation, which is recognised across the world as a mark of excellence.

We are guided by our Core Values:

• Excellence
• Innovation
• Passion for Customers
• Professionalism
• Empowered Employees
• Leadership

Benefits

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs:

• Eligible for a discretionary performance-related annual bonus
• We put 10% of salary into your pension, even if you don’t contribute yourself
• 25 days’ holiday plus bank holidays, which increases to 27 days after 2 years service, and 29 days after 5 years
• Company funded Employee Assistance Programme
• Benefits supporting you and your family, such as death-in-service benefit
• Share in Access Bank success by investing in our share plans after 5 years of service

As an equal opportunities employer, The Access Bank UK Ltd is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.