Relationship Manager

About the role

The role will be required to undertake complex sales processes and/or sales of products to sector specific markets. Identify prospects and generate contact programme. Identify customer requirements, analyse needs and match these to the appropriate service to be sold (bespoke where necessary). Typically through customer meetings and response to tender documents. Give tailored presentations and/or demonstrations of products and identify features and benefits that meet the customer needs to progress the sale. Analyse evolving customer needs through consultancy relationship building. Co-ordinate implementation process of sales made. Manage own compliance/contingency/risk issues. Undertake presentation and develop relationships within and outside the Bank to promote products and services. Manage a portfolio of customers.

We are looking for someone with the following skills:

• Product Knowledge – specific.
• Professionally qualified.
• Extensive commercial business interactions and exposure to Sub-Saharan African markets.
• Experience in Banking customer services.
• Experience with building relationships and achieving targets.
• Ability to interact professionally with clients.
• Ability to prioritise workload and be self-sufficient.
• Excellent MS Office, including Excel, Word and Outlook skills.
• Excellent telephone and written communication skills.

Why work in Commercial Banking?

Commercial Banking provides business and personal banking facilities offering a range of Dollar, Sterling and Euro products. Our Relationship Managers are privileged to develop new and existing relationships with high valued customers. We work hard to ensure we understand what our customers need and then respond with a superior value proposition. Continuous Learning and Development is facilitated through the provision of internal and external training, mentoring and coaching which enables the development of our staff to be world-class professionals. Our Commercial Banking Department’s diverse workforce promotes high team spirit and loyalty to a shared vision, which not only increases employee morale but also improves employee engagement.

Why work with The Access Bank UK Ltd?

At The Access Bank UK, we are committed to helping our employees reach their full potential through providing continuous learning opportunities, and the tools and training to help them grow. We encourage a sense of individual ownership whilst fostering team spirit and are firmly committed to the diversity of our workforce. We are proud to have achieved the Investors in People Platinum accreditation, which is recognised across the world as a mark of excellence.

We are guided by our Core Values:

• Passion for Customers
• Professionalism
• Empowered Employees
• Leadership

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs:

• Eligible for a discretionary performance-related annual bonus.
• We put 10% of salary into your pension, even if you don’t contribute yourself.
• 25 days’ holiday plus bank holidays, which increases to 27 days after 2 years service, and 29 days after 5 years.
• Company funded Employee Assistance Programme.
• Benefits supporting you and your family, such as death-in-service benefit.
• Share in Access Bank success by investing in our share plans after 5 years of service.

As an equal opportunities employer, The Access Bank UK Ltd is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join The Access Bank UK Ltd.