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- Tasks: Lead a prestigious hotel and enhance guest experiences in Liverpool's vibrant hospitality scene.
- Company: Join the globally recognised Accor brand at Pullman Hotel Liverpool.
- Benefits: Competitive salary, career growth, and the chance to shape a flagship hotel.
- Why this job: Make a real impact on a high-profile hotel in a thriving city.
- Qualifications: Experienced hotel leader with a passion for operational excellence and team motivation.
- Other info: Work closely with city stakeholders and drive innovative projects for future success.
The predicted salary is between 36000 - 60000 £ per year.
Lead an iconic, upscale hotel at the heart of Liverpool’s world class waterfront event campus. Are you an inspirational hotel leader with the vision, commercial drive and ambition to elevate one of Liverpool’s flagship hotels to even greater heights? The Pullman Liverpool – part of the globally recognised Accor brand and operated by the award winning ACC Liverpool event campus – is seeking a dynamic, strategic and people focused General Manager to shape the next exciting chapter of our 4 star, 216 bedroom property. This is far from a steady state role. It’s a high profile, high impact leadership opportunity where your decisions will directly influence guest experience, commercial performance, team culture and the hotel’s prominent position within a thriving city hospitality scene.
What You’ll Lead
- Exceptional guest experiences that keep Pullman Liverpool front of mind for business, leisure and international travellers.
- Commercial performance and revenue growth, strengthening our position in a competitive market.
- Service excellence and brand reputation, ensuring every stay reflects the quality synonymous with Pullman.
You’ll also steer several upcoming strategic projects, including:
- Major refurbishments planned for 2026 and 2028.
- Capital investment initiatives.
- Innovative service enhancements that will elevate the guest journey even further.
This is your opportunity to shape the future of a highly successful hotel backed by the scale, support and global recognition of Accor.
Who We’re Looking For
You are an experienced General Manager, or a senior hotel leader ready for that next step, ideally having a background in upscale or lifestyle hospitality. You combine operational excellence with sharp commercial acumen and have a track record of delivering strong financial, guest satisfaction and brand performance metrics.
We’re looking for someone who brings:
- Strategic leadership experience, including planning, budgeting and business growth.
- Outstanding people leadership, fostering a high performing, motivated and engaged team.
- Operational rigor, ensuring compliance, safety, governance and asset protection.
- Commercial edge, with the ability to identify revenue opportunities and drive sustained performance.
- Experience with Accor brands is helpful but not essential.
A Role at the Heart of a Major Events Ecosystem
You will work closely with the Chief Operating Officer of ACC Liverpool, as well as brand partners, city stakeholders and executive leaders across the campus. Building strong client relationships within our vibrant events programme will be essential to your success.
This is a rare opportunity to lead an established, respected, high performing hotel in one of the UK’s most exciting visitor destinations, while shaping its evolution and driving its continued success.
Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form with a covering letter as soon as possible.
Closing Date: 2nd of April 2026
Interview Dates: These will be held between 7th and 17th of April 2026
Equality, Diversity and Inclusion
The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
General Manager - Pullman Hotel Liverpool employer: The ACC Liverpool Group
Contact Detail:
The ACC Liverpool Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Pullman Hotel Liverpool
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend hospitality events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the hotel and its culture. Understand their values and what makes them tick. This way, you can tailor your answers to show how you align with their vision and can elevate the Pullman Liverpool experience.
✨Tip Number 3
Showcase your leadership style! Be ready to discuss your past experiences in managing teams and driving performance. Use specific examples that highlight your strategic thinking and ability to foster a motivated team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Pullman Liverpool family.
We think you need these skills to ace General Manager - Pullman Hotel Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how excited you are about leading the Pullman Liverpool and making a real impact on guest experiences and team culture.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in upscale hospitality. We’re looking for strategic leaders, so emphasise your achievements in driving commercial performance and guest satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share your vision for the hotel and how your leadership style aligns with our goals. Keep it engaging and personal!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at the heart of Liverpool’s hospitality scene.
How to prepare for a job interview at The ACC Liverpool Group
✨Know Your Hotel Inside Out
Before the interview, make sure you research the Pullman Liverpool thoroughly. Understand its unique selling points, recent developments, and guest feedback. This knowledge will help you demonstrate your passion for the hotel and show how you can elevate its status in the competitive market.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss your approach to team motivation and engagement. Share specific examples of how you've fostered a high-performing culture in previous roles, as this will resonate well with the interviewers looking for someone who can inspire their team.
✨Prepare for Strategic Discussions
Given the strategic nature of this role, be ready to discuss your experience with planning, budgeting, and driving business growth. Think about how you can contribute to upcoming projects like refurbishments and service enhancements, and come armed with ideas that align with the hotel's vision.
✨Demonstrate Commercial Acumen
Highlight your ability to identify revenue opportunities and improve commercial performance. Prepare to discuss past successes in driving financial metrics and guest satisfaction. This will show that you not only understand the operational side but also have a keen eye for business growth.