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- Tasks: Monitor and manage CCTV systems to ensure safety at events.
- Company: Join the award-winning ACC Liverpool Group, a leader in event services.
- Benefits: Enjoy enhanced holidays, health care, flexible working, and more.
- Why this job: Be part of a dynamic team making a real impact in Liverpool.
- Qualifications: SIA Door Supervisors and CCTV License required, with incident management experience.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
The ACC Liverpool Group operates the city's waterfront event campus – the interconnected M&S Bank Arena, ACC Liverpool, and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions to business gatherings and exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.
We are currently looking for a Control Room Operative to join our team.
Company Benefits
- An enhanced holiday scheme, which increases with length of service.
- An excellent pension scheme is available.
- Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
- Enhanced maternity, paternity and adoption leave schemes.
- An excellent occupational sick pay scheme.
- Free onsite parking right in the heart of the city centre.
- Employee Reward Platform.
- Agile working and flexi time policies, where appropriate and in line with business needs.
- A dedicated wellbeing strategy to support staff when at work.
- 25 Qualified Mental Health First Aiders on site.
The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards include:
- Disability Confident Employer
- Member of the Fair Employment Charter
- Real Living Wage employer
- Social value impact plan – last year we contributed over £6.4m
- Green Meeting’s Gold Standard
- Sustainability Strategy
- Positively influencing biodiversity – we have three beehives on our campus grounds.
- Carbon Neutral Campus
- Accessibility Strategy
- AccessAble Guide
The ideal candidate will hold both a SIA Door Supervisors and CCTV License and have demonstrable experience in:
- Control room operations
- Incident management
- Incident reporting
- Awareness of Evacuation Procedures
Main duties of this role include:
- To proactively monitor, operate and evaluate ACCL CCTV surveillance systems to ensure the safety and security of ACCL campus.
- Assist with the daily management of Incident Management software, HALO, maintaining accurate records of all Incidents and the actions taken.
- Assist in the coordination of evacuation and all other incident management procedures.
- Liaise with emergency services and other relevant stakeholders when necessary.
We highly value the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, we are looking for someone who:
- Works well within a team
- Pragmatic
- Resilient
- Influencing
- Confident
- Good communicator
In addition to the above, the candidate will need to be enthusiastic, like-minded and complement our experienced and talented team. If you have drive, passion, ambition and wish to play a part in The ACC Liverpool Group’s continuing success story, this could be just the job for you.
Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.
Closing Date: 31 March 2026
Interview Date: W/C 6 April 2026
Equality, Diversity and Inclusion
The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive workforce where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
Control Room Operative - Liverpool employer: The ACC Liverpool Group
Contact Detail:
The ACC Liverpool Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operative - Liverpool
✨Tip Number 1
Get to know the ACC Liverpool Group! Research their events and values so you can show genuine interest during your interview. This will help us see how you fit into our team and culture.
✨Tip Number 2
Practice your communication skills! As a Control Room Operative, you'll need to be clear and confident when liaising with emergency services. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your teamwork abilities! We love candidates who can work well within a team. Think of examples from your past experiences where you collaborated effectively and be ready to share them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're proactive and really keen on joining our fantastic team at ACC Liverpool.
We think you need these skills to ace Control Room Operative - Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Control Room Operative role. We want to see how you can contribute to our team at ACC Liverpool!
Showcase Relevant Experience: If you've got experience in control room operations or incident management, shout about it! We love candidates who can demonstrate their knowledge of CCTV systems and evacuation procedures.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at ACC Liverpool.
How to prepare for a job interview at The ACC Liverpool Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with the ACC Liverpool Group and its operations. Understand their event management processes and how a Control Room Operative fits into the bigger picture. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Experience
Be ready to discuss your previous experience in control room operations and incident management. Prepare specific examples of how you've handled incidents or emergencies in the past. This will demonstrate your capability and reassure the interviewers that you can handle the responsibilities of the role.
✨Communicate Clearly
As a Control Room Operative, clear communication is key. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully. This will highlight your communication skills and ability to work well within a team.
✨Emphasise Teamwork and Resilience
The ideal candidate should be a team player who can remain calm under pressure. Be prepared to discuss how you’ve worked effectively in a team and how you’ve managed stressful situations in the past. This will align with the qualities ACC Liverpool Group is looking for in their new hire.