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- Tasks: Lead premium sales, develop client relationships, and create tailored hospitality packages.
- Company: Join the ACC Liverpool Group, a world-class venue hosting iconic events and experiences.
- Benefits: Enjoy enhanced holidays, excellent pension, health care, and a dedicated wellbeing strategy.
- Why this job: Be part of a dynamic team making a real impact in the hospitality industry.
- Qualifications: Experience in sales or account management with strong communication and relationship-building skills.
- Other info: Flexible hours may include evenings and weekends; applications close early if filled.
The predicted salary is between 36000 - 60000 £ per year.
The ACC Liverpool Group operates the city\’s waterfront event campus – the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool – as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services. M&S Bank Arena is one of the most prestigious venues in the UK and you could now join our award-winning teams! From hosting global icons like Beyoncé, Sir Paul McCartney, and the Eurovision Song Contest to world-class sporting events like the Vitality Netball World Cup and BBC Sports Personality of the Year, our arena is a hub of unforgettable experiences. Now, we’re looking for a Hospitality Account Manager to lead and drive the success of our new premium offerings, which have just experienced a multi-million-pound refurbishment. Company Benefits We are an award-winning, world-class venue where our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at the ACC Liverpool Group, and just some of the benefits staff can enjoy include: * An enhanced holiday scheme which increases with length of service. * An excellent pension scheme is available. * Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. * Enhanced maternity, paternity and adoption leave schemes. * An excellent occupational sick pay scheme. * Free onsite parking right in the heart of the city centre. * Employee Reward Platform. * A dedicated wellbeing strategy to support staff when at work. * 25 Qualified Mental Health First Aiders on site. The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards: * Disability Confident Employer * Member of the Fair Employment Charter * Real Living Wage employer * Social value impact plan – last year we contributed over £6.4m * Green Meeting’s Gold Standard * Sustainability Strategy * Positively influencing biodiversity – in the grounds of our campus, we have 3 beehives * Carbon Neutral Campus * Accessibility Strategy * AccessAble Guide About the Role As our Hospitality Account Manager, you will: Lead premium sales activities, proactively identifying new membership and booking opportunities. Develop and manage relationships with high-value clients, ensuring an exceptional VIP experience. Maximise revenue by leveraging market insights, strategic sales techniques, and networking. Create tailored hospitality packages with the support of our marketing team, aligned to events. Monitor sales performance, delivering insights to leadership and optimising our premium spaces. Collaborate with the team to maintain a robust CRM, ensuring accurate client records and premium content across websites. We\’re looking for someone who has: Advanced understanding of the hospitality industry, specifically around sales and business development. Proven experience in sales or account management. A proactive, self-motivated approach with a track record of meeting and exceeding sales targets. Outstanding communication, presentation, and relationship-building skills. A keen eye for spotting revenue opportunities and developing tailored client solutions. Flexibility to host occasional client events. Note some of these may include evenings and weekends. If you are a hardworking and committed professional ready to contribute to our continued success, we’d love to hear from you. Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Closing Date: Friday, 15th of August 2025 Interview Date: Week commencing 25th August 2025 Equality, Diversity & Inclusion The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation
Hospitality Account Manager employer: The ACC Liverpool Group
Contact Detail:
The ACC Liverpool Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Account Manager
✨Tip Number 1
Network within the hospitality industry, especially in Liverpool. Attend local events and connect with professionals who may have insights or connections to the ACC Liverpool Group. Building relationships can often lead to job opportunities.
✨Tip Number 2
Familiarise yourself with the latest trends in premium hospitality offerings. Understanding what high-value clients are looking for will help you tailor your approach and demonstrate your expertise during interviews.
✨Tip Number 3
Research the ACC Liverpool Group's recent events and initiatives. Being knowledgeable about their achievements and future plans will show your genuine interest in the company and help you stand out as a candidate.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed client relationships and driven sales in previous roles. Highlighting your relevant experience will demonstrate that you're the right fit for the Hospitality Account Manager position.
We think you need these skills to ace Hospitality Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality sales and account management. Use specific examples that demonstrate your ability to meet and exceed sales targets, as well as your relationship-building skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention how your skills align with the responsibilities of the Hospitality Account Manager and express your enthusiasm for contributing to the ACC Liverpool Group.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements from previous roles. For example, mention specific sales targets you have met or exceeded, or successful client relationships you have developed.
Showcase Your Knowledge of the Company: Demonstrate your knowledge of the ACC Liverpool Group and its offerings in your application. Mention any specific events or initiatives that resonate with you and explain how you can contribute to their continued success.
How to prepare for a job interview at The ACC Liverpool Group
✨Showcase Your Industry Knowledge
Make sure to demonstrate your advanced understanding of the hospitality industry during the interview. Be prepared to discuss recent trends, challenges, and opportunities in the sector, especially those related to sales and business development.
✨Highlight Your Sales Achievements
Bring along specific examples of how you've met or exceeded sales targets in previous roles. Use metrics and figures to illustrate your success, as this will help the interviewers see your potential impact on their premium offerings.
✨Prepare for Relationship Building Questions
Expect questions about how you develop and manage relationships with high-value clients. Think of examples where you've created exceptional experiences for clients and how that led to increased loyalty or revenue.
✨Demonstrate Flexibility and Commitment
Since the role may require hosting client events during evenings and weekends, be ready to discuss your flexibility and commitment to going above and beyond for clients. Share any relevant experiences that showcase your dedication to customer satisfaction.