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- Tasks: Lead the Front of House team, ensuring exceptional customer service at high-profile events.
- Company: Join the award-winning ACC Liverpool Group, a world-class venue for events and entertainment.
- Benefits: Enjoy enhanced holidays, excellent pension, health care, and a dedicated wellbeing strategy.
- Why this job: Be part of a dynamic team delivering unforgettable experiences in a vibrant environment.
- Qualifications: Proven experience in event or operational management is essential.
- Other info: Flexibility required for evenings, weekends, and overnight shifts; annualised hours contract.
The predicted salary is between 28800 - 43200 £ per year.
The ACC Liverpool Group operates the city's waterfront event campus – the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions to business gatherings and exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.
We are currently seeking an experienced Front of House Manager to join our dynamic team. This is a pivotal, hands-on operational role, responsible for ensuring all visitors receive outstanding customer service while maintaining a safe and secure environment during events.
Company Benefits
- An enhanced holiday scheme which increases with length of service.
- An excellent pension scheme is available.
- Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
- Enhanced maternity, paternity and adoption leave schemes.
- An excellent occupational sick pay scheme.
- Free onsite parking right in the heart of the city centre.
- Employee Reward Platform.
- A dedicated wellbeing strategy to support staff when at work.
- 27 Qualified Mental Health First Aiders on site.
About the Role
As one of our lead Operational Managers, you will oversee a range of high-profile events across our venue portfolio. You’ll play a vital role in delivering world-class experiences for our guests – from global conferences and exhibitions to major entertainment and sporting events.
Essential Experience
Applicants will have proven experience in event or operational management, within a large-scale events venue, specifically in the conference, exhibition and/or entertainment sectors. This experience is essential.
Key Skills and Attributes
We are looking for someone who can demonstrate:
- A passion for delivering exceptional customer service
- Strong multitasking ability in a high-pressure environment
- Excellent communication skills with a diverse audience
- Confidence in problem-solving and quick decision-making
- A proactive approach to continuous improvement
Additional Requirements
This is a fully operational role with a schedule driven by our events calendar. Flexibility is essential – including availability to work evenings, weekends and overnight shifts. The role operates on an annualised hours contract.
If you are an enthusiastic, committed professional ready to contribute to our continued success, we’d love to hear from you.
Join us at The ACC Liverpool Group and be part of something extraordinary.
Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.
Closing Date: 21 May 2025
Interview Date: Late May 2025
The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards:
- Disability Confident Employer
- Member of the Fair Employment Charter
- Real Living Wage employer
- Social value impact plan - last year we contributed over £6.4m
- Green Meeting’s Gold Standard
- Sustainability Strategy
- Positively influencing biodiversity – in the grounds of our campus, we have 3 beehives
- Carbon Neutral Campus
- Accessibility Strategy
- AccessAble Guide
Equality, Diversity & Inclusion
The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive workforce where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
Front of House Manager employer: The ACC Liverpool Group
Contact Detail:
The ACC Liverpool Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with the ACC Liverpool Group's venues and their unique offerings. Understanding the specific events they host and their customer service philosophy will help you tailor your approach during interviews.
✨Tip Number 2
Network with current or former employees of the ACC Liverpool Group. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your experience in high-pressure environments. Be ready to share specific examples of how you've successfully managed events or teams, as this role requires strong multitasking and problem-solving skills.
✨Tip Number 4
Showcase your passion for customer service during any interactions with the hiring team. Highlighting your commitment to delivering exceptional experiences will resonate well with the values of the ACC Liverpool Group.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event or operational management, particularly within large-scale venues. Emphasise your customer service skills and any specific achievements that demonstrate your ability to manage high-pressure situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Use specific examples from your past roles to illustrate how you have successfully managed events and improved customer experiences.
Highlight Key Skills: In your application, clearly outline your strong multitasking abilities, excellent communication skills, and problem-solving capabilities. These are essential attributes for the Front of House Manager role, so make sure they stand out.
Show Flexibility: Since the role requires flexibility with working hours, mention your availability to work evenings, weekends, and overnight shifts. This shows your commitment to meeting the demands of the job and aligns with the company's operational needs.
How to prepare for a job interview at The ACC Liverpool Group
✨Showcase Your Customer Service Passion
As a Front of House Manager, your ability to deliver exceptional customer service is crucial. Be prepared to share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Multitasking Skills
This role requires strong multitasking abilities in high-pressure situations. During the interview, discuss how you've successfully managed multiple tasks or events simultaneously, highlighting your organisational skills and calmness under pressure.
✨Communicate Effectively
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and be ready to engage with a diverse audience. Consider preparing a few questions to ask the interviewer to demonstrate your interest in effective communication.
✨Be Proactive About Problem-Solving
The ability to solve problems quickly is key in this role. Prepare to discuss scenarios where you faced challenges during events and how you resolved them. Highlight your proactive approach to continuous improvement and how it has positively impacted your previous workplaces.
