Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and provide top-notch customer service.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and a dynamic work environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in hospitality is a plus; strong communication skills are essential.
- Other info: Training provided, with opportunities for growth in the hospitality industry.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome. You will play a crucial role in creating a positive experience for all visitors to our hotel, handling enquiries and managing reservations with efficiency and care.
Duties:
- Greet guests upon arrival and assist with check-in and check-out procedures.
- Manage phone calls, providing information about the hotel's services and amenities while demonstrating excellent phone etiquette.
- Handle guest enquiries, complaints, and requests promptly and professionally to ensure satisfaction.
- Maintain an organised reception area, ensuring that all materials are up-to-date and accessible.
- Process reservations accurately using the hotel management system, confirming bookings and updating guest information as necessary.
- Collaborate with other hotel departments to ensure seamless guest services, including housekeeping and maintenance.
- Assist in managing payments and billing processes while ensuring confidentiality of guest information.
- Promote hotel services and local attractions to enhance the guest experience.
Experience:
- Previous experience in hospitality or guest services is preferred.
- Bilingual or multilingual capabilities are highly desirable to accommodate diverse guests.
- Strong communication skills with an emphasis on phone etiquette.
- Excellent organisational skills and attention to detail.
- Ability to work well under pressure in a fast-paced environment.
- A friendly disposition with a passion for providing outstanding customer service.
- Familiarity with hotel management software is an advantage but not essential as training will be provided.
If you are enthusiastic about hospitality and enjoy working in a dynamic environment, we encourage you to apply for this rewarding position as a Hotel Receptionist. To apply for this position you must have the right to live and work in the UK. This role meets National Minimum Wage.
Job Types: Full-time, Part-time, Zero hours contract
Pay: £12.21 per hour
Work Location: In person
Receptionist in Stoke-on-Trent employer: The Abbotsford Hotel
Contact Detail:
The Abbotsford Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Stoke-on-Trent
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a smile and a friendly hello. It sets the tone for the rest of your meeting and shows you’re ready to provide that warm welcome we all love.
✨Tip Number 2
Be prepared to chat about your previous experiences in hospitality. Think of specific examples where you’ve gone above and beyond for guests. We want to hear those stories that showcase your customer service skills!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you’re genuinely interested in the role and the hotel. Ask about team dynamics or how they handle guest complaints – it’ll help you stand out from the crowd.
✨Tip Number 4
Finally, after your interview, send a quick thank-you note or email. It’s a simple gesture that can leave a lasting impression. And remember, if you’re keen on this role, apply through our website to keep things smooth and straightforward!
We think you need these skills to ace Receptionist in Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality or guest services. Mention any specific skills that align with the job description, like your phone etiquette or organisational skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Hotel Receptionist!
How to prepare for a job interview at The Abbotsford Hotel
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Familiarise yourself with its services, amenities, and any unique features. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Phone Etiquette
Since you'll be handling phone calls, practice your phone etiquette beforehand. Try role-playing with a friend or family member, focusing on how to greet guests, provide information, and handle enquiries professionally. This will help you feel more comfortable during the actual interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your ability to create positive experiences for visitors.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, especially for a fast-paced role like a receptionist. Practice relaxation techniques, such as deep breathing, to help you stay calm. Remember, the interviewers want to see how you handle pressure, so showing your composure will work in your favour.