At a Glance
- Tasks: Lead and support teams to ensure smooth operations at Abbey Stadium Sports Centre.
- Company: Join Rubicon, a creative and welcoming organisation focused on community wellbeing.
- Benefits: Enjoy free gym membership, discounts, and a supportive work environment.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Make a real impact by delivering exceptional customer experiences in a dynamic setting.
- Qualifications: 2 years of supervisory experience and a current RLSS Lifeguard qualification required.
Location: Abbey Stadium Sports Centre, Redditch
Contract: Permanent, Full Time (37 hours per week)
Salary: £27,586 - £29,859 per annum
Department: Operations
Reports to: Centre Management Team
About Rubicon
Rubicon is proud to be a great place to work. We are a creative, welcoming organisation that values communication, respect, equity and teamwork. We believe in accountability, initiative and empowerment, supporting our people to take ownership of their work while feeling part of a collaborative and encouraging environment. Rooted in our community, we are passionate about delivering exceptional leisure, health and wellbeing experiences for Redditch and the surrounding areas. If you are passionate about customer service, leadership and creating safe, enjoyable experiences for our customers, we'd love to hear from you.
The Opportunity
We are looking for a motivated and proactive Duty Officer to join our team at Abbey Stadium Sports Centre. This is a hands-on operational role where you will be responsible for the smooth and efficient day-to-day running of the centre. You will lead and support frontline teams, ensure the highest standards of customer service, health and safety, and cleanliness, while helping to create an outstanding experience for every visitor. If you thrive in a fast-paced environment, enjoy leading people and are committed to delivering excellent service, this could be the perfect role for you.
What You'll Do
- Ensure the facility operates safely and efficiently at all times.
- Complete daily, weekly and monthly operational and health and safety checks.
- Maintain high standards of cleanliness throughout the building.
- Lead, motivate and support a team including Lifeguards, Receptionists, Fitness Instructors and Café staff.
- Set up and dismantle equipment for activities, events and bookings.
- Identify and report maintenance issues promptly.
- Deliver excellent customer service and effectively handle customer enquiries and complaints.
- Manage bookings, process payments and complete daily administrative duties.
- Ensure all accidents and incidents are recorded and reported correctly.
- Support the wider business by providing operational flexibility when required.
- Champion Rubicon's Values in Action and contribute positively to the customer and colleague experience.
What We're Looking For
We are looking for someone with:
- A minimum of 2 years' supervisory or management experience.
- A current RLSS National Pool Lifeguard Qualification.
- Excellent leadership and communication skills.
- A strong commitment to health and safety.
- The ability to prioritise workload and work flexibly in a fast-paced environment.
- A customer-focused approach with excellent problem-solving skills.
Desirable qualifications:
- Pool Plant Operators Certificate.
- Competent Person Health & Safety qualification.
What We Offer
- Free gym membership.
- Discounts on food at selected Rubicon venues.
- Access to our employee benefits platform with a wide range of offers.
- Occupational sick pay.
- Death in service cover.
- A supportive and inclusive working environment where your development is encouraged.
Abbey Stadium Sports Centre - Duty Officer in Worcester employer: The Abbey
At dentsu Optimisation Manchester, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our team-oriented environment encourages professional growth through continuous training and development opportunities, ensuring that every employee can thrive in their role. Located in the vibrant Bonded Warehouse, we offer unique advantages such as a dynamic workspace and access to cutting-edge resources, making it an ideal place for those seeking meaningful and rewarding employment in the field of CRO.
StudySmarter Expert Advice🤫
We think this is how you could land Abbey Stadium Sports Centre - Duty Officer in Worcester
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like The Abbey. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including The Abbey. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Abbey Stadium Sports Centre - Duty Officer in Worcester
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining The Abbey aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at The Abbey
✨Highlight Your Passion for Sports
When chatting with The Abbey, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
