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- Tasks: Provide reception and telephone triage services while ensuring patient confidentiality.
- Company: Abbey House Medical Practice, known for its outstanding team spirit and CQC rating.
- Benefits: 25 days annual leave pro rata, bank holidays, and NHS Pension Scheme enrolment.
- Why this job: Join a compassionate team and make a real difference in patient care.
- Qualifications: Enthusiastic, organised, with excellent customer service and communication skills.
- Other info: Part-time role with flexible hours, perfect for students looking to gain experience.
The predicted salary is between 23000 - 26000 £ per year.
We are looking to recruit a Patient Support Advisor to join our Patient Support Team at Abbey House Medical Practice. The focus of this role is to provide a complete reception and telephone triage service to our patients whilst maintaining patient confidentiality and promoting the professional image of Abbey House Medical Practice.
You will also provide administrative support for all aspects of general medical business including scanning, prescription processing, filing of medical records & patient registrations.
We are seeking an individual who is enthusiastic, approachable, compassionate, organised and must be able to work as part of a team. Excellent customer service skills & the ability to multitask are also essential in the undertaking of this role. The successful candidate must demonstrate good communication skills face to face, over the telephone and written down plus be able to actively listen to both patients and colleagues.
A basic knowledge of computers is essential. Previous use of Microsoft Windows or SystmOne would be an advantage however full training will be given. Previous experience working in a reception setting or experience of the use of appointment systems is desirable.
We are a large practice based over 2 sites in the small market town of Daventry, Northamptonshire with an outstanding CQC rating. Despite our large size, we pride ourselves in our team spirit and look forward to welcoming a new Patient Support Advisor to the surgery!
This is a permanent part-time position - 25 hours per week Monday to Friday, with a 5 hour shift to be worked per day between 13.00-20.00. Other employee benefits include 25 days annual leave pro rata plus bank holidays & the opportunity to enroll into the NHS Pension Scheme.
Patient Support Advisor (PM Shift) in Welton employer: The Abbey
Contact Detail:
The Abbey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Advisor (PM Shift) in Welton
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Abbey House Medical Practice. Familiarise yourself with their values and services so you can show how you fit into their team and culture.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills in these areas, especially in a reception or medical setting.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for helping patients shine through. Being approachable and compassionate is key for this role, so don’t hold back on expressing why you want to be a Patient Support Advisor.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds!
We think you need these skills to ace Patient Support Advisor (PM Shift) in Welton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping patients shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing excellent support and service.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles in reception or customer service, and how they’ve prepared you for this Patient Support Advisor position with us.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This reflects the good communication skills we’re looking for!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at The Abbey
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Support Advisor. Familiarise yourself with the tasks mentioned in the job description, like telephone triage and administrative support. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this position, prepare examples from your past experiences where you’ve successfully handled patient queries or complaints. Highlight your ability to listen actively and respond compassionately, as these traits are essential for making patients feel valued.
✨Demonstrate Team Spirit
Abbey House Medical Practice values teamwork, so be ready to discuss how you work well with others. Share specific instances where you collaborated effectively with colleagues, especially in a busy environment. This will show that you can contribute positively to their team spirit.
✨Brush Up on Tech Skills
While full training will be provided, having a basic knowledge of computers and familiarity with systems like Microsoft Windows or SystmOne can give you an edge. If you have any experience with appointment systems or similar software, be sure to mention it during your interview.