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- Tasks: Support senior management and ensure smooth operations in a busy GP practice.
- Company: Abbey Medical Centre, an outstanding-rated GP practice in Kenilworth.
- Benefits: Join a friendly team with opportunities for professional growth and development.
- Why this job: Make a real difference in patient care while managing diverse operational tasks.
- Qualifications: Experience in operations management and strong organisational skills.
- Other info: Dynamic environment with a motivated Patient Participation Group driving improvements.
The predicted salary is between 40000 - 50000 £ per year.
We're hiring: Join a team that makes a difference. Are you an organised, proactive and people-focused professional who thrives in a busy environment? Do you enjoy improving systems, supporting teams, and being the go-to person who keeps everything running smoothly? If so, you might be the perfect fit for our Operations Manager role. This role is vital in supporting the senior management team and ensuring the smooth running of administrative and IT processes within the practice.
- Operational & Admin
- Support senior management with daily operational activities
- Manage administrative workflows, correspondence and reporting
- Prepare agendas, minutes and follow up actions
- Maintain accurate, compliant records (including CQC and GDPR requirements)
- Assist with monthly PPA submissions
- Oversee stock control and ordering of office supplies
- HR & Staff
- Support induction and onboarding of new staff
- Arrange and monitor mandatory training compliance
- Support staff with queries and day to day operational needs
- Set up IT access, user accounts and equipment
- Patients & Practice
- Manage patient correspondence including complaints
- Support chronic disease recalls, QOF & IIF
- Assist with achieving contract targets, extended access and enhanced services
- Handle complex queries from staff, patients and external parties
- IT & Systems
- Support maintenance of EMIS, Docman and other clinical systems
- Troubleshoot IT and telephony issues, liaising with service providers
- Manage smartcards, account permissions and equipment functionality
- Support digital initiatives including AI, online triage and digital
- Update the practice website and lead social media
At Abbey Medical Centre, we are looking to appoint an experienced and motivated Operations Manager to support the Business Manager and Deputy Practice Manager with the day-to-day running of our friendly, forward-thinking practice. We are a busy GP practice in the charming town of Kenilworth with a patient list size of 16,000 patients and growing. Rated Outstanding by CQC, Accredited by Healthwatch, RCGP research ready, NHSE Military Veterans and highly rated on NHS choices and the Annual Patient GP survey. We are maximum achievers in the Quality Outcomes Framework and have a strong innovative background. We have a very motivated Patient Participation Group led by an exceptional chair who work hard to support the practice with driving improvements to patient care. The group also undertake projects on behalf of the practice.
Operations Manager in Kenilworth employer: The Abbey
Contact Detail:
The Abbey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Kenilworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at Abbey Medical Centre. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the practice and its values. Show us that you understand our commitment to patient care and how you can contribute to our outstanding reputation.
✨Tip Number 3
Practice your responses to common interview questions, especially around operational management and team support. We want to see how you handle real-life scenarios and your approach to problem-solving.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the role.
We think you need these skills to ace Operations Manager in Kenilworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your organisational skills, proactive approach, and any experience in managing administrative workflows or supporting teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've improved systems or supported staff in previous roles.
Showcase Your People Skills: As an Operations Manager, being people-focused is key. In your application, mention any experience you have with onboarding new staff, handling queries, or managing patient correspondence. We want to see your interpersonal skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at The Abbey
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operations Manager. Familiarise yourself with the specific responsibilities mentioned in the job description, like managing administrative workflows and supporting senior management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As an Operations Manager, you'll be the go-to person for staff queries and support. Prepare examples from your past experiences where you've successfully managed team dynamics or resolved conflicts. Highlighting your people-focused approach will resonate well with the interviewers.
✨Be Ready to Discuss Systems
Since the role involves overseeing IT systems and troubleshooting issues, brush up on your technical knowledge. Be prepared to discuss any relevant software you've used, like EMIS or Docman, and how you've improved operational efficiency through technology in previous roles.
✨Demonstrate Your Organisational Skills
The job requires a high level of organisation, so come prepared with examples of how you've managed multiple tasks or projects simultaneously. You could mention how you maintained accurate records or supported compliance with regulations like CQC and GDPR. This will show that you can handle the busy environment at Abbey Medical Centre.