At a Glance
- Tasks: Visit retail stores to perform tech health checks and fix equipment issues.
- Company: Join a leading tech company driving nationwide technology deployment.
- Benefits: Competitive pay, flexible work locations, and hands-on experience.
- Other info: Enjoy an autonomous role with opportunities for growth and travel.
- Why this job: Be part of a large-scale project and enhance your tech skills.
- Qualifications: Experience in field support or IT roles; strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We are currently recruiting a number of Field Support Engineers / Field Technicians to support a nationwide technology deployment and support programme across the UK. This is an excellent opportunity for engineers with experience in Field Support, EPOS, Desktop Support, Hardware Deployment, Telecoms, Break/Fix Services, or Onsite IT Support who enjoy working independently, travelling between customer locations, and delivering high levels of service.
The Role
Working within your allocated region, you will visit retail stores to carry out planned technology health checks and complete straightforward remediation activities where required. You will follow a structured checklist, assess installed equipment, replace hardware where instructed, and elevate any complex technical issues to the dedicated support team. The role typically involves visiting approximately three stores per day and offers a great opportunity to work on a large-scale national project.
Key Responsibilities
- Conduct scheduled visits to retail stores within your designated region
- Perform basic hardware, equipment, and connectivity checks
- Verify installed routers and associated networking equipment
- Check body-worn camera devices, charging docks, and batteries
- Replace faulty equipment where required
- Fit protective accessories and carry out hardware swaps
- Record asset information, serial numbers, and site data accurately
- Collect and return surplus or replaced equipment
- Complete digital reports and service documentation
- Escalate technical issues that fall outside of documented processes
- Maintain a professional and customer-focused approach when interacting with store staff
Skills & Experience Required
We are keen to hear from candidates with experience in:
- Field Service Engineering
- EPOS Support
- Retail IT Support
- Hardware Deployment & Rollouts
- Desktop / Onsite IT Support
- Break/Fix Engineering
- Telecoms Field Support
- Junior IT Engineering
To be successful, you will have:
- Previous experience in a customer-facing field-based role
- Basic IT, networking, and hardware troubleshooting skills
- The ability to follow structured processes and checklists
- Strong communication and reporting skills
- Good organisational skills and attention to detail
- A full UK driving licence
- willingness to travel throughout your assigned region
What's in it for You?
- Opportunity to work on a large-scale nationwide technology programme
- Autonomous, field-based role with varied daily locations
- Immediate contract opportunities available from October 2026
- Gain experience supporting retail technology and infrastructure environments
- Work with an established project delivery and support team
Field Engineer employer: The Abbey
At dentsu Optimisation Manchester, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our team-oriented environment encourages professional growth through continuous training and development opportunities, ensuring that every employee can thrive in their role. Located in the vibrant Bonded Warehouse, we offer unique advantages such as a dynamic workspace and access to cutting-edge resources, making it an ideal place for those seeking meaningful and rewarding employment in the field of CRO.
StudySmarter Expert Advice🤫
We think this is how you could land Field Engineer
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to The Abbey as a field sales pro!
✨Scout Out the Competition
Research potential competitors for The Abbey and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up The Abbey’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at The Abbey, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at The Abbey, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at The Abbey.
How to prepare for a job interview at The Abbey
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that The Abbey offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in The Abbey but also helps you get a feel for whether you’d thrive in that environment.
