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For Companies At a Glance
- Tasks: Manage customer accounts and assist with lease renewals in a dynamic retail environment.
- Company: Join Aaron's, a leader in sales and lease-to-own retail, known for quality and service.
- Benefits: Enjoy paid time off, medical benefits, and a 401(k) plan with matching contributions.
- Why this job: Make a positive impact on customers' lives while growing your career in a supportive team.
- Qualifications: Must be at least 18 years old with retail experience preferred; strong communication skills required.
- Other info: Flexible hours and a commitment to diversity make this an exciting opportunity.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
Join to apply for the Customer Accounts Advisor role at The Aaron\’s Company, Inc.
We are Aaron’s – an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.
Responsibilities
- Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
- Sell customers on the benefits of timely lease agreement renewal payments
- Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
- Assist with merchandise returns and guest deliveries as directed by management
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Any reasonable duties requested by management
Requirements
- United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of retail/customer service experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron’s Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
Benefits
- Paid time off, including vacation days, sick days, and holidays
- Medical, dental and vision insurance
- 401(k) plan with contribution matching
- Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company\’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- Benefits vary based on full-time and part-time employment status.
About Aaron’s
At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron’s is an Equal Opportunity Employer.
Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
Industries
- Retail
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Customer Accounts Advisor employer: The Aaron's Company, Inc.
Contact Detail:
The Aaron's Company, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Advisor
✨Tip Number 1
Familiarise yourself with Aaron's products and services. Understanding the lease-to-own model and the benefits it offers to customers will help you engage effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've successfully handled customer interactions, resolved issues, or contributed to sales goals in previous roles.
✨Tip Number 3
Prepare to discuss your ability to multitask and manage time effectively. Since the role involves various responsibilities, showcasing your organisational skills will make you a more attractive candidate.
✨Tip Number 4
Demonstrate your interpersonal skills during any interactions with the hiring team. Being personable and approachable is key in a customer-facing role, so let your personality shine through when you connect with us.
We think you need these skills to ace Customer Accounts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Emphasise skills like communication, multitasking, and any specific achievements that align with the responsibilities of a Customer Accounts Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at Aaron's. Mention why you are drawn to their mission of positively influencing people's lives and how your background makes you a great fit for their team.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as interpersonal communication, proper telephone etiquette, and proficiency in computer skills. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at The Aaron's Company, Inc.
✨Showcase Your Customer Service Skills
As a Customer Accounts Advisor, you'll be interacting with customers regularly. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to maintain a positive attitude and provide excellent service.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, focus on your ability to listen actively and respond appropriately, as this will show that you can engage well with customers and team members.
✨Familiarise Yourself with the Company
Research Aaron's Company and understand its values, products, and services. Being knowledgeable about the company will not only impress the interviewer but also help you align your answers with their mission and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to customer accounts. Think of scenarios where you had to manage difficult customers or meet sales targets, and prepare structured responses that highlight your problem-solving skills and adaptability.
