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For Companies At a Glance
- Tasks: Fix vehicles on the road and perform warranty repairs while ensuring customer satisfaction.
- Company: Join The AA, a leading brand in vehicle assistance and Volkswagen Group services.
- Benefits: Enjoy a competitive salary, flexible hours, free breakdown cover, and comprehensive training.
- Why this job: Be part of a dynamic team, work with top brands, and develop your skills in a supportive environment.
- Qualifications: NVQ3 in Vehicle Maintenance and Repair or equivalent experience; full driving licence required.
- Other info: Diversity is valued here; we encourage applicants from all backgrounds to apply.
The predicted salary is between 36140 - 48000 £ per year.
Company description
If you are as enthusiastic about our brand and our cars as we are, join us!
As a Volkswagen Group Dedicated Mechanic for the AA you are the key to keeping all brands including VW Passenger, Commercial, Seat, Skoda, Audi, and more on the road. You have the variety of work by working on a range of vehicles daily, whilst delivering five star customer satisfaction ratings. You are proud to be VWG, proud to be The AA and we’re proud of your commitment to quality and excellence.
Salary: £44,000 OTE
£36,140 Basic Salary. On average our VW Technicians earn c. £44,000 however, our top performers can earn upwards of OTE £48,000.
- Start and finish on your driveway, (paid from the moment you get in your van to the moment you get home). * Sign on locations also available for discussion
- Each year, choose your standby hours preferences to suit your lifestyle and work life balance
- Bring your best self and we provide the rest, including; Van, full Volkswagen branded Uniform, Boots, and Volkswagen specific equipment!
- Free breakdown cover from day one
- 23 days holidays (increases with service) plus bank holidays
- Up to 7% company pension contribution
- Not one but two famous brands that our customers love with industry leading training
This is the job
You’ll be:
- A communicator: You ensure that your customer is completely taken care of. You are the master of diagnostics and you will be the person taking the time to competently and effectively explain your fix to your customer; always providing the best service
- A self-starter: You are responsible for your own workload, by being there for your customer from beginning to end, as well as filling out your paperwork concisely, you make your own day worthwhile
- A fixer/problem solver: You will revel in utilising your technical expertise to solve a variety of issues. Whether that’s fixing a warranty related issue or a roadside breakdown, you are the solution bringer and enable your customer to get on with their day
What will I be doing?
You’ll be the superhero fixing a brand vehicle breakdown by the side of the road or undertaking warranty repairs working on an appointment basis. You take the time delighting your customer, helping them get back to their journey. In return, we’ll go the extra mile for you, with a two-week AA induction, a two-week VW induction, plus ongoing online or onsite training including EV and HV training.
What do I need?
You’ll need :
- NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
- Some knowledge of working on one or multiple VWG brands or vehicles
- It’s essential that you have a full category B driving licence, with 6 points or less
- To be happy working shifts, which could include evenings, weekends and Bank Holidays
Additional Information
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
Ready for anything? Apply Today
VWG Dedicated Technician - South Birmingham employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VWG Dedicated Technician - South Birmingham
✨Tip Number 1
Familiarise yourself with the Volkswagen Group's range of vehicles. Understanding the specific features and common issues of VW, Audi, Seat, and Skoda models will help you stand out during the interview process.
✨Tip Number 2
Brush up on your customer service skills. As a VWG Dedicated Technician, you'll need to communicate effectively with customers, so practice explaining technical issues in simple terms to demonstrate your ability to connect with clients.
✨Tip Number 3
Prepare for scenario-based questions in your interview. Think about past experiences where you've solved problems or provided excellent customer service, as these examples will showcase your skills and fit for the role.
✨Tip Number 4
Research the AA's values and culture. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're genuinely interested in being part of their team.
We think you need these skills to ace VWG Dedicated Technician - South Birmingham
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a VWG Dedicated Technician. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in vehicle maintenance and repair, especially with VWG brands. Emphasise any qualifications like NVQ3 and specific technical skills that relate to the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Volkswagen brand and your commitment to customer satisfaction. Use specific examples from your past work to demonstrate your problem-solving abilities and communication skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at The AA
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Volkswagen and the AA during the interview. Share specific reasons why you admire their vehicles and how you align with their commitment to quality and customer satisfaction.
✨Demonstrate Your Technical Expertise
Be prepared to discuss your experience with vehicle maintenance and repair, particularly with VWG brands. Highlight any relevant qualifications, such as your NVQ3, and provide examples of complex issues you've successfully resolved in the past.
✨Emphasise Your Customer Service Skills
Since the role involves direct interaction with customers, showcase your communication skills. Share examples of how you've effectively explained technical issues to customers and ensured their satisfaction, demonstrating that you can be a 'fixer' and a problem solver.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as roadside breakdowns or warranty repairs. Think through potential scenarios and how you would approach them, focusing on your problem-solving skills and customer care.
