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For Companies At a Glance
- Tasks: Fix vehicles on the road and perform warranty repairs while ensuring customer satisfaction.
- Company: Join the AA, a leading brand in vehicle support and maintenance.
- Benefits: Enjoy a competitive salary, flexible hours, free breakdown cover, and comprehensive training.
- Why this job: Be part of a dynamic team, work with top brands, and develop your skills in a supportive environment.
- Qualifications: NVQ3 in Vehicle Maintenance and Repair or equivalent experience; full driving licence required.
- Other info: Diversity is valued here; we encourage applicants from all backgrounds.
The predicted salary is between 38000 - 42000 £ per year.
If you are as enthusiastic about our brand and our cars as we are, join us! As a Volkswagen Group Dedicated Mechanic for the AA you are the key to keeping all brands including VW Passenger, Commercial, Seat, Skoda, Audi, and more on the road. You have the variety of work by working on a range of vehicles daily, whilst delivering five star customer satisfaction ratings. You are proud to be VWG, proud to be The AA and we’re proud of your commitment to quality and excellence.
Base Salary: £38,140 including a location allowance. Eligibility for Location allowance is based on your home postcode. On average our VW Technicians earn c. £42,000 however, our top performers can earn upwards of OTE £48,000. Start and finish on your driveway, (paid from the moment you get in your van to the moment you get home). Sign on locations also available for discussion. Each year, choose your standby hours preferences to suit your lifestyle and work life balance. Bring your best self and we provide the rest, including; Van, full Volkswagen branded Uniform, Boots, and Volkswagen specific equipment! Free breakdown cover from day one. 23 days holidays (increases with service). Up to 7% company pension contribution. Not one but two famous brands that our customers love with industry leading training.
This is the job
- A communicator: You ensure that your customer is completely taken care of. You are the master of diagnostics and you will be the person taking the time to competently and effectively explain your fix to your customer; always providing the best service.
- A self-starter: You are responsible for your own workload, by being there for your customer from beginning to end, as well as filling out your paperwork concisely, you make your own day worthwhile.
- A fixer/problem solver: You will revel in utilising your technical expertise to solve a variety of issues. Whether that’s fixing a warranty related issue or a roadside breakdown, you are the solution bringer and enable your customer to get on with their day.
What will I be doing?
You’ll be the superhero fixing a brand vehicle breakdown by the side of the road or undertaking warranty repairs working on an appointment basis. You take the time delighting your customer, helping them get back to their journey. In return, we’ll go the extra mile for you, with a two-week AA induction, a two-week VW induction, plus ongoing online or onsite training including EV and HV training.
What do I need?
- You’ll need NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience.
- Some knowledge of working on one or multiple VWG brands or vehicles.
- It’s essential that you have a full category B driving licence, with 6 points or less.
- To be happy working shifts, which could include evenings, weekends and Bank Holidays.
Additional Information
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for. Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VWG Dedicated Technician - Dundee
✨Tip Number 1
Familiarise yourself with Volkswagen Group vehicles and their specific features. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the brand.
✨Tip Number 2
Brush up on your customer service skills. As a VWG Dedicated Technician, you'll need to communicate effectively with customers, so practice explaining technical issues in simple terms.
✨Tip Number 3
Network with current or former employees of The AA or Volkswagen Group. They can provide valuable insights into the company culture and what it takes to succeed in this role.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about past experiences where you've solved problems or provided excellent customer service, as these will be key in showcasing your skills.
We think you need these skills to ace VWG Dedicated Technician - Dundee
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a VWG Dedicated Technician. Familiarise yourself with the skills required, such as diagnostics and customer communication, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience with VWG brands or similar vehicles. Mention specific examples where you've successfully solved problems or provided excellent customer service.
Showcase Your Qualifications: Clearly state your NVQ3 in Vehicle Maintenance and Repair or equivalent qualifications. If you have additional certifications or training, especially in EV and HV, be sure to include those as well.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the brand and the role. Explain why you want to work for The AA and how your skills align with their commitment to quality and customer satisfaction.
How to prepare for a job interview at The AA
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Volkswagen and The AA during the interview. Share any personal experiences you have with their vehicles or services, as this will demonstrate your genuine interest in the role.
✨Highlight Your Technical Skills
Be prepared to discuss your NVQ3 in Vehicle Maintenance and Repair or equivalent qualifications. Provide specific examples of your experience working on VWG brands, showcasing your problem-solving abilities and technical expertise.
✨Demonstrate Excellent Communication Skills
As a technician, you'll need to explain complex issues to customers clearly. Practice articulating how you would communicate repairs and solutions to non-technical individuals, ensuring they feel informed and valued.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as roadside breakdowns or warranty repairs. Think of examples from your past experiences where you successfully resolved issues and delighted customers.
