Technical Helpdesk Advisor

Company Description/ Business Unit

This Is The Job

Salary: £35,000 pa plus benefits

Hours: 36.25 hours per week

Shifts: between 0700 – 2000 Monday to Sunday

Location: Oldbury - on site

Join Our Team as a Technical Helpdesk Advisor

Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed. We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.

What will I be doing?

• Working as part of our contact centre team, you will be the first point of contact for our members, providing essential technical support, advice and repair fixes in cases that may not need emergency patrol support.
• Communicating effectively to provide an efficient resolution of breakdowns for our customers.
• Utilising our in-house systems to record customer data and incident details in a timely, accurate and easy to understand manner.
• Delivering the top-class level of customer service that our members expect from the AA, ensuring every piece of information is given in a simple, understandable manner.

What do I need?

• Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
• A Fixer/Problem Solver: You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again.
• A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them.
• Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Diverse learning and development opportunities to support you to progress in your career.
• 25 days annual leave, plus 8 bank holidays.
• Free AA breakdown membership from day 1!
• Discounts on AA products including car and home insurance.
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
• Work save pension scheme with up to 7% employer contribution.
• Company funded life assurance.
• Dedicated Employee Assistance Programme.

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.