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For Companies At a Glance
- Tasks: Provide expert technical support and resolve breakdowns for customers over the phone.
- Company: Join the AA, a leading name in vehicle assistance with a focus on customer care.
- Benefits: Enjoy 25 days annual leave, free breakdown membership, and discounts on AA products.
- Why this job: Make a real difference by helping customers get back on the road quickly.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair required.
- Other info: Flexible shifts and diverse learning opportunities in a supportive environment.
The predicted salary is between 28000 - 42000 £ per year.
Overview
The AA is hiring a Technical Helpdesk Advisor in Newcastle, United Kingdom. You will provide expert technical support to customers via telephone and support the business by directing patrols to where they are needed. You will be the go-to expert for customers seeking telephone fixes and ensure efficient resolution of breakdowns.
What you will be doing
- The Technical Advisor provides essential technical support, advice, and repair fixes to our customers, ensuring we attend vehicles in genuine breakdown scenarios.
- Communicate effectively to resolve breakdowns and deliver excellent customer service.
- Record data on relevant databases accurately to support management insights and decision-making; computer literacy and experience with multiple systems are required.
- Provide clear, simple explanations to customers and patrols, helping them understand the issue and the solution.
- Work towards targets and focus on achieving results.
What you will need
- Mechanical Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair or an equivalent qualification, plus substantial demonstrable experience in the motor vehicle repair industry.
- Problem solver who uses technical expertise to unblock issues and get customers moving again.
- Strong communication: the ability to translate complex technical information into clear, practical guidance.
- Flexibility: available to work outside normal hours, including weekends, on a roster basis.
Location, schedule and salary
Location: Newcastle Office, On Site Working
Shifts: Between 07:00 – 20:00, Monday to Sunday
Salary: £35,000 per annum plus benefits
Benefits
- Diverse learning and development opportunities
- 25 days annual leave plus 8 bank holidays
- Free AA breakdown membership from day 1
- Discounts on AA products including car and home insurance
- Employee discount scheme with car salary sacrifice and other discounts
- Workplace pension scheme with employer contributions
- Company-funded life assurance
- Employee Assistance Programme
Equal Opportunities: We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and inclusion across our culture and customers.
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Technical Helpdesk Advisor employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk Advisor
✨Tip Number 1
Get to know the company! Research the AA and understand their values, especially around customer service and technical support. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining technical issues to customers, it’s crucial to convey information clearly. Try role-playing with a friend or family member to get comfortable with simplifying complex concepts.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved technical issues. Be ready to share these stories in your interview to demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status and find more opportunities that suit your skills.
We think you need these skills to ace Technical Helpdesk Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical qualifications and relevant experience in the motor vehicle repair industry. We want to see how your skills match up with what we're looking for, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Technical Helpdesk Advisor role. Share specific examples of how you've solved problems in the past and how you can bring that expertise to us.
Show Off Your Communication Skills: Since you'll be translating complex technical info into simple guidance, make sure your application reflects your strong communication skills. Use clear language and structure your thoughts logically – we love a well-organised application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the AA family!
How to prepare for a job interview at The AA
✨Know Your Stuff
Make sure you brush up on your mechanical knowledge, especially around light vehicle maintenance and repair. Be ready to discuss your qualifications and any relevant experience in the motor vehicle repair industry. This will show that you’re not just a problem solver but also an expert in your field.
✨Practice Clear Communication
Since you'll need to explain complex technical issues to customers, practice simplifying your explanations. Try role-playing with a friend or family member where you explain a technical problem and solution. This will help you convey information clearly and effectively during the interview.
✨Show Your Flexibility
The job requires working outside normal hours, so be prepared to discuss your availability. Highlight any previous experience where you’ve had to adapt to changing schedules or work under pressure. This will demonstrate your commitment and readiness for the role.
✨Familiarise Yourself with the Company
Do some research on the AA and their values, especially around customer service and support. Understanding their mission and how they operate will help you align your answers with what they’re looking for, making you a more attractive candidate.
