Technical Helpdesk Advisor
Technical Helpdesk Advisor

Technical Helpdesk Advisor

Basingstoke Full-Time 28000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide expert technical support and advice to customers over the phone.
  • Company: Join The AA, a leading automotive service provider in Basingstoke.
  • Benefits: Enjoy a competitive salary, 25 days leave, and free breakdown membership.
  • Why this job: Make a real difference by helping customers get back on the road.
  • Qualifications: NVQ Level 2 or 3 in Light Vehicle maintenance and repair required.
  • Other info: Flexible shifts with opportunities for career growth and development.

The predicted salary is between 28000 - 42000 £ per year.

The AA Basingstoke, England, United Kingdom

Join Our Team as a Technical Helpdesk Advisor

Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.

We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with The AA.

This is the job

Salary: £35,000 pa plus benefits

Shifts: Between 0700 – 2000 Monday to Sunday

Location: Basingstoke Office, On Site Working

As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.

What will I be doing?

  • The Technical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
  • Your expertise ensures efficient communication and effective resolution of breakdowns for our customers.
  • You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision-making. You must be computer literate and confident using various systems.
  • You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service.
  • As a target-driven individual, you’ll be focused on achieving results.

What do I need?

  • Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
  • A Fixer/Problem Solver: You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again.
  • A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them.
  • Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

  • Diverse learning and development opportunities to support you to progress in your career.
  • 25 days annual leave, plus 8 bank holidays.
  • Free AA breakdown membership from day 1!
  • Discounts on AA products including car and home insurance.
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
  • Worksave pension scheme with up to 7% employer contribution.
  • Company-funded life assurance.
  • Dedicated Employee Assistance Programme.

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.

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Technical Helpdesk Advisor employer: The AA

The AA is an exceptional employer located in Basingstoke, offering a supportive work culture that prioritises employee growth and development. As a Technical Helpdesk Advisor, you will benefit from diverse learning opportunities, generous annual leave, and a range of employee perks including free breakdown membership and discounts on various services. Join a team that values inclusivity and empowers you to excel in your career while making a meaningful impact in the automotive industry.
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Contact Detail:

The AA Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Technical Helpdesk Advisor

✨Tip Number 1

Get to know the company! Research The AA and understand their values, mission, and what they look for in a Technical Helpdesk Advisor. This will help you tailor your approach during interviews and show that you're genuinely interested.

✨Tip Number 2

Practice your communication skills! As a master communicator, you’ll need to simplify complex technical info for customers. Role-play with a friend or family member to get comfortable explaining things clearly and confidently.

✨Tip Number 3

Show off your problem-solving skills! Think of examples from your past experience where you’ve successfully resolved issues. Be ready to share these stories during interviews to demonstrate your fixer mentality.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining The AA team. Don’t miss out on this opportunity!

We think you need these skills to ace Technical Helpdesk Advisor

Technical Support
Customer Service
Mechanical Qualifications (NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair)
Problem-Solving Skills
Communication Skills
Data Recording
Computer Literacy
Flexibility
Attention to Detail
Target-Driven
Automotive Knowledge
Effective Resolution of Issues

Some tips for your application 🫡

Show Off Your Skills: Make sure to highlight your mechanical qualifications and experience in the Motor Vehicle Repair Industry. We want to see how your expertise can help us provide exceptional service to our customers!

Keep It Simple: When writing your application, remember to communicate your technical knowledge in a straightforward way. We love a master communicator who can simplify complex information for our customers!

Be Yourself: Don’t be afraid to let your personality shine through in your application. We value diversity and want to know what makes you unique and how you can contribute to our inclusive culture at The AA.

Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board as a Technical Helpdesk Advisor!

How to prepare for a job interview at The AA

✨Know Your Stuff

Make sure you brush up on your mechanical knowledge and be ready to discuss your qualifications, like your NVQ Level 2 or 3. The interviewers will want to see that you can confidently talk about vehicle maintenance and repair, so prepare some examples of your experience in the motor vehicle repair industry.

✨Communicate Clearly

As a Technical Helpdesk Advisor, you'll need to simplify complex technical information for customers. Practice explaining common car issues in layman's terms. This will show your ability to communicate effectively, which is crucial for the role.

✨Show Your Problem-Solving Skills

Be ready to share specific examples of how you've solved problems in the past. Think of situations where you had to troubleshoot a vehicle issue or assist a customer under pressure. Highlighting your fixer mentality will demonstrate that you're the right fit for the job.

✨Flexibility is Key

The role requires working outside normal hours, so be prepared to discuss your availability. Show that you're adaptable and willing to work weekends or shifts as needed. This will reassure the interviewers that you're committed to meeting the demands of the job.

Technical Helpdesk Advisor
The AA

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