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- Tasks: Provide expert technical support and advice to customers over the phone.
- Company: Join The AA, a leading automotive service provider dedicated to exceptional customer care.
- Benefits: Enjoy 25 days annual leave, free breakdown membership, and discounts on various products.
- Why this job: Be part of a supportive team that values your growth and offers diverse learning opportunities.
- Qualifications: Must have NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair with relevant experience.
- Other info: Flexible working hours, including weekends, to accommodate customer needs.
The predicted salary is between 28000 - 42000 £ per year.
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Company Description/ Business Unit This Is The Job
Salary: £ 35,000.pa plus benefits
Hours: 36.25 hours per week
Shifts: between 0700 – 2000 Monday to Sunday
Location: Oldbury – on site
Join Our Team as a Technical Helpdesk Advisor
Are you an automotive professional ready for a new challenge?
Passionate about vehicles and providing exceptional service?
As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.
We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.
What will I be doing?
- Working as part of our contact centre team, you will be the first point of contact for our members, providing essential technical support, advice and repair fixes in cases that may not need emergency patrol support
- Communicating effectively to provide an efficient resolution of breakdowns for our customers
- Utilising our in-house systems to record customer data and incident details in a timely, accurate and easy to understand
- Delivering the top-class level of customer service that our members expect from the AA, ensuring every piece of information is given in a simple, understandable manner
What do I need?
- Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
- A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
- A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them
- Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Diverselearning and development opportunities to support you toprogress in your career
- 25 days annual leave,plus 8 bank holidays
- FreeAA breakdown membership from day 1!
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Work savepension scheme with up to7% employer contribution
- Company funded life assurance
- DedicatedEmployee Assistance Programme
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Business Development and Sales
-
Industries
Motor Vehicle Manufacturing, Financial Services, and Insurance
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Technical Helpdesk Advisor employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk Advisor
✨Tip Number 1
Familiarise yourself with common automotive issues and their solutions. This will not only boost your confidence during the interview but also demonstrate your technical expertise to the hiring team.
✨Tip Number 2
Practice your communication skills by explaining complex technical concepts in simple terms. This is crucial for the role, as you'll need to convey information clearly to customers who may not have a technical background.
✨Tip Number 3
Be prepared to discuss your experience in customer service. Highlight specific examples where you successfully resolved issues or provided exceptional support, as this will show your ability to deliver top-class service.
✨Tip Number 4
Research The AA's values and culture. Understanding their commitment to diversity and employee development can help you align your answers with what they are looking for, making you a more attractive candidate.
We think you need these skills to ace Technical Helpdesk Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical qualifications and relevant experience in the Motor Vehicle Repair Industry. Emphasise your NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair, as well as any specific technical skills that align with the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for vehicles and customer service. Use specific examples to demonstrate how your problem-solving skills and ability to communicate complex information simply can benefit The AA's customers.
Showcase Your Flexibility: Mention your willingness to work outside normal hours, including weekends. This is crucial for the Technical Helpdesk Advisor role, so make it clear that you understand the demands of the job and are ready to meet them.
Highlight Customer Service Experience: Since the role involves providing exceptional customer service, include any previous experience where you successfully resolved customer issues or provided technical support. This will show that you can deliver the top-class service expected by The AA.
How to prepare for a job interview at The AA
✨Showcase Your Technical Expertise
Make sure to highlight your mechanical qualifications and experience in the motor vehicle repair industry. Be prepared to discuss specific examples of how you've solved technical issues in the past, as this will demonstrate your problem-solving skills.
✨Communicate Clearly
As a Technical Helpdesk Advisor, effective communication is key. Practice explaining complex technical information in simple terms. This will not only help you during the interview but also show that you can convey information clearly to customers.
✨Demonstrate Flexibility
The role requires working outside normal hours, so be ready to discuss your availability and willingness to work weekends or shifts. Showing that you're adaptable and understand the nature of breakdowns will impress the interviewers.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in the role. Prepare to discuss how you would handle various situations, focusing on providing excellent customer service and efficient resolutions.
