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- Tasks: Manage personal injury claims and provide technical expertise to the team.
- Company: Join The AA, a leading motoring organisation with over 100 years of experience.
- Benefits: Enjoy 25 days annual leave, free breakdown membership, and discounts on insurance products.
- Why this job: Be part of a dynamic team driving change in personal injury claims while developing your career.
- Qualifications: Strong understanding of insurance principles and experience in handling personal injury claims required.
- Other info: Hybrid working model with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
The AA Royal Tunbridge Wells, England, United Kingdom
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The AA Royal Tunbridge Wells, England, United Kingdom
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Join to apply for the Senior Personal Injury Claims Handler role at The AA
Company Description/ Business Unit
Company Description/ Business Unit
Location: Tunbridge Wells (Hybrid – 3 office days per week)
Employment Type: Full time / Permanent
Thought The AA only provide roadside assistance? Think again.
For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as our Senior Personal Injury Claims Handler you’ll play a key part to our success and join us on this exciting motoring journey.
This is the job
As a Senior Personal Injury Handler, you will support the Personal Injury department in its objective of effectively managing OIC/MOJ/Fast track (Intermediate track) track (& Scottish Law) Personal injury claims. Through the development of departmental processes, training and implementation of change, your technical expertise will pay a key role in ensuring the Personal Injury Team remains at the forefront of the evolving personal injury picture.
What will I be doing?
- Managing Personal Injury Claims – Handling cases up to £100k across all areas, ensuring alignment with claims philosophy, procedures, and service levels
- Providing Technical Expertise – Acting as a key knowledge resource to shape the team’s strategic direction.
- Conducting Audits – Overseeing departmental audits to maintain best practices and drive operational excellence
- Coaching & Training – Supporting colleagues with mentoring and technical development to enhance overall team capability
- Driving Change & Improvement – Assisting the team leader with change initiatives to ensure continuous enhancement of processes
- Collaborating with Internal Teams – Working closely with Credit Hire and counter-fraud teams to ensure claims are managed effectively and risks mitigated
- Identifying and liaising with Large Loss and Technical PI teams on high value cases
What do I need?
- Strong understanding of insurance principles, indemnity, liability, RTA, Article 75 and case law.
- Personal Injury Claims Experience – Experience of handling and understanding OIC / MOJ, Intermediate track & Scottish cases.
- Experience in managing cases involving vulnerable road users and minors.
Additional information
Benefits
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
-
Industries
Motor Vehicle Manufacturing, Financial Services, and Insurance
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Senior Personal Injury Claims Handler employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Injury Claims Handler
✨Tip Number 1
Familiarise yourself with the latest developments in personal injury law, especially regarding OIC/MOJ and Scottish cases. This knowledge will not only boost your confidence but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the insurance and claims handling sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role at The AA.
✨Tip Number 3
Prepare to discuss your experience with vulnerable road users and minors during the interview. Highlight specific cases you've handled, as this will showcase your expertise and ability to manage sensitive situations effectively.
✨Tip Number 4
Research The AA's values and culture thoroughly. Be ready to articulate how your personal values align with theirs, particularly around diversity and inclusion, as this will help you stand out as a candidate who fits well within their team.
We think you need these skills to ace Senior Personal Injury Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Personal Injury Claims Handler. Familiarise yourself with terms like OIC, MOJ, and the specific claims processes mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in personal injury claims, especially any work with OIC/MOJ or Scottish cases. Use specific examples to demonstrate your expertise and how it aligns with the role's requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your skills and experiences make you a perfect fit for the team, and don’t forget to include your understanding of the insurance principles outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the claims handling process.
How to prepare for a job interview at The AA
✨Know Your Claims Inside Out
Make sure you have a solid understanding of personal injury claims, especially OIC/MOJ and Scottish law. Brush up on relevant case law and insurance principles to demonstrate your expertise during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss how you've handled complex cases in the past. Highlight your experience with vulnerable road users and minors, as well as any audits or training you've conducted to improve team performance.
✨Emphasise Collaboration
The role involves working closely with various internal teams. Be ready to share examples of how you've successfully collaborated with others, particularly in managing claims effectively and mitigating risks.
✨Demonstrate Change Management Experience
Talk about any initiatives you've led or contributed to that improved processes within your previous roles. Show that you're proactive about driving change and enhancing operational excellence.
