Senior Personal Injury Claims Handler

The AA Newcastle, England, United Kingdom Join or sign in to find your next job Join to apply for the Senior Personal Injury Claims Handler role at The AA The AA Newcastle, England, United Kingdom 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Personal Injury Claims Handler role at The AA Get AI-powered advice on this job and more exclusive features. Company Description/ Business Unit Location: Newcastle hybrid 3 days in the office Salary: £34,000 plus up to 10% annual bonus Contract: Full time/permanent Hours: 37.5 hours Monday to Friday Think the AA is just about roadside assistance? Think again! As one of the UK\’s most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we\’ve got you covered. Our mission is to keep Britain moving, and we\’re looking for dedicated individuals to join our team. Ready to join us? This is the job As a Senior Personal Injury Handler, you will support the Personal Injury department in its objective of effectively managing OIC/MOJ/Fast track Personal injury claims. Your technical expertise will play a key role in developing departmental processes, training, and implementing change to keep the Personal Injury Team at the forefront of the evolving personal injury landscape. What will I be doing? Managing claims up to £25k across all areas of Personal Injury in line with claim handling procedures and service levels Serving as a technical expert to help shape the team\’s strategy Conducting departmental audits to ensure best practices Providing coaching and training to colleagues to maintain high technical standards Supporting the team leader in change projects for continuous improvement Collaborating with internal claims teams such as Credit Hire and counter fraud to ensure correct management and risk mitigation What do I need? Thorough knowledge of insurance principles Minimum 2 years’ experience in Personal Injury claims Deep understanding of the motor insurance claims market and experience using this knowledge to improve efficiencies Effective communication and interpersonal skills Stakeholder management skills and ability to influence Strong analytical skills, attention to detail in Management Information (MI) Good presentation skills Additional information Benefits We offer a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus discounts for family and friends Discounts on AA products including insurance Car salary sacrifice scheme and discounts on healthcare, shopping, holidays, and more Company-funded life assurance Learning and development opportunities Employee Assistance Programme and 24/7 remote GP service We are an equal opportunities employer and value diversity. We complete pre-employment checks, and applications may close early if we receive high volume. Please apply promptly if interested. #J-18808-Ljbffr