At a Glance
- Tasks: Engage with customers, meet sales goals, and provide outstanding service.
- Company: Join the AA, a trusted brand dedicated to driver confidence.
- Benefits: Earn up to £2000 in incentives, enjoy 23 days leave, and great discounts.
- Other info: Diverse workplace with opportunities for growth and community support.
- Why this job: Make a real impact by helping customers while developing your skills.
- Qualifications: Motivated, social, self-starting individuals who thrive under pressure.
The predicted salary is between 26550 - 36550 £ per year.
Location: Newcastle – Office based
Salary: £26,550 + OTE of £3000-£9600 per annum
Contract: Full time – permanent
Hours: 40 hours over 5 days a week, Monday to Friday shifts between 8am – 7:15pm and alternate Saturday shifts between 9am – 5:15pm
Start Date: 3rd August 2026 (If you have holiday within the first 4-5 weeks of employment, your application will be reviewed before being processed)
Interview Dates: 6th - 15th July 2026
Here at the AA, we’re driven to create confidence among drivers, and we’ll instil the confidence in you to sell or retain our customers, by providing the right products to ensure their peace of mind. In return for your hard work, we’ll reward you through our incentive scheme! No matter what the call, your dedication to the customer will ensure they have the right outcome, every time. You’ll be working in a fast-paced environment, within a team that backs each other and sets the tone for what our customers can expect from our iconic brand.
What will I be doing?
- Striving towards sales goals or retaining customers who are coming to the end of their policy
- Engaging with customers and building confidence to deliver outstanding customer outcomes on every call
- Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries
- Pushing for better by using resources, tools and systems available to offer the best customer outcome
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service
We’re looking for someone to become:
- Motivator – you’ll be motivated to meet goals and remain determined to achieve
- Socialiser – you’ll adapt your behaviour to develop effective relationships and be energized by social interaction
- Self‑starter – you’ll be proactive, taking pride and ownership in your work
- Composed operator – you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
Benefits:
- 23 days annual leave plus bank holidays
- Opportunity to earn up to £2000 in incentives in your first year
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The AA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The AA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The AA:Your cover letter is your chance to shine! Tell us why you want to work at The AA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The AA!
How to prepare for a job interview at The AA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
