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- Tasks: Assist customers with motoring incidents and provide exceptional service over the phone.
- Company: A leading motoring organisation known for its supportive team culture.
- Benefits: Competitive salary, 25 days annual leave, free breakdown membership, and hybrid working.
- Why this job: Join a dynamic team and help people during their motoring emergencies.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
- Other info: Great opportunity for career growth in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading motoring organization is looking for a Customer Service Advisor FNOL Motor to work in their Tunbridge Wells office. The role involves taking inbound calls from customers regarding motoring incidents and ensuring outstanding service. You will need to be a problem solver, maintain composure in a fast-paced environment, and be a team player.
The position offers hybrid working with a competitive salary and many benefits, including 25 days annual leave and free breakdown membership.
Motoring FNOL Customer Advisor - Hybrid in Royal Tunbridge Wells employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motoring FNOL Customer Advisor - Hybrid in Royal Tunbridge Wells
✨Tip Number 1
Practice your phone skills! Since you'll be taking inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with handling different customer scenarios.
✨Tip Number 2
Research the company! Knowing their values and services can help you tailor your responses during the interview. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate that you can keep your cool in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Motoring FNOL Customer Advisor - Hybrid in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled challenging situations and provided outstanding service in the past. Use specific examples that demonstrate your problem-solving abilities!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention why you’re excited about working with us at StudySmarter and how your skills align with the job description.
Keep It Professional Yet Friendly: While we love a friendly tone, remember to keep it professional. Use clear language and avoid slang. We want to get a sense of your personality, but professionalism is key in a customer service role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The AA
✨Know Your Stuff
Familiarise yourself with the motoring industry and common incidents that customers might face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Stay Calm Under Pressure
Since the role involves handling calls in a fast-paced environment, practice staying composed while answering questions. You might even want to do mock interviews with friends to simulate the pressure of real-life scenarios.
✨Emphasise Teamwork
Be ready to discuss how you work well in a team. Share experiences where collaboration led to successful outcomes, as this role requires a strong team player who can contribute positively to the workplace.
