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- Tasks: Identify and implement improvements in our Claims function to enhance operational efficiency.
- Company: Join the AA, a trusted UK brand offering diverse services beyond roadside assistance.
- Benefits: Enjoy 25 days leave, pension contributions, discounts, and career development opportunities.
- Why this job: Be at the forefront of transformation, making a real impact on business processes.
- Qualifications: Experience in change initiatives, strong analytical skills, and knowledge of Lean Six Sigma preferred.
- Other info: Inclusive culture valuing diversity, with excellent career growth potential.
The predicted salary is between 35000 - 45000 £ per year.
Company Description / Business Unit
Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
This is the job
As a Business Change Analyst, you’ll play an important role in helping our Claims function successfully plan, deliver and embed change. Working at the heart of transformation activity, you’ll help identify opportunities for improvement and ensure new initiatives are clearly defined, well designed and ready to be adopted by operational teams. You’ll combine analytical thinking with Lean process improvement to support change from discovery through to implementation. By working closely with stakeholders across the business, you’ll help ensure projects are delivered efficiently, aligned with governance requirements and embedded smoothly into day-to-day operations. You’ll contribute to both large transformation programmes and smaller tactical improvements, helping to drive continuous improvement across the Claims function. Your work will help ensure change delivers real business value while supporting regulatory compliance and operational effectiveness.
What will I be doing?
- Identifying opportunities to improve operational efficiency across the Claims function, optimising processes, controls and ways of working.
- Analysing processes and conducting root cause analysis using Lean and Six Sigma techniques to identify improvement opportunities.
- Quantifying potential benefits and supporting the development of business cases for change initiatives.
- Mapping current and future state processes alongside Customer Journey Mapping teams, ensuring documentation is maintained in the central repository.
- Supporting automation and digitisation initiatives, including the development of MS Power Apps solutions where appropriate.
- Contributing to the planning and delivery of change initiatives within the Claims transformation portfolio.
- Engaging stakeholders and operational teams to build buy-in and support successful adoption of new processes and systems.
- Ensuring change governance processes are followed and required approvals are obtained.
- Collaborating with IT and enabling functions to support system and process changes.
- Communicating progress, risks and benefits to stakeholders while supporting post-implementation reviews and embedding improvements.
What do I need?
- Experience contributing to or leading small-to-medium scale change or improvement initiatives.
- Strong analytical capability with excellent numerical and problem-solving skills.
- Experience conducting Root Cause Analysis and presenting findings to stakeholders.
- Experience developing, supporting or validating business cases for change initiatives.
- Working knowledge of Lean Six Sigma methodologies (Green Belt preferred).
- Ability to design and facilitate workshops to analyse processes and identify improvement opportunities.
- Strong stakeholder engagement, communication and influencing skills.
- Good working knowledge of Microsoft tools (Excel, PowerPoint, Project, Visio), with exposure to Power Apps or other workflow/automation tools beneficial.
Benefits
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre‑employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Business Change Analyst in Royal Tunbridge Wells employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Change Analyst in Royal Tunbridge Wells
✨Tip Number 1
Network like a pro! Reach out to current employees at the AA on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing a role as a Business Change Analyst.
✨Tip Number 2
Prepare for your interview by brushing up on Lean Six Sigma methodologies. Be ready to discuss how you've used these techniques in past roles to drive change and improve processes. We want to see your analytical skills in action!
✨Tip Number 3
Showcase your stakeholder engagement skills! Think of examples where you’ve successfully influenced others or led workshops. This is key for the role, so make sure to highlight these experiences during your discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the AA family. Let’s get you that interview!
We think you need these skills to ace Business Change Analyst in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Business Change Analyst role. Highlight your analytical capabilities and any experience with Lean Six Sigma methodologies to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about driving change and how your previous experiences have prepared you for this role. Be specific about what excites you about working with us at the AA.
Showcase Your Stakeholder Engagement Skills: In your application, give examples of how you've successfully engaged stakeholders in past projects. We love seeing how you can communicate and influence others to support change initiatives.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the quickest way for us to receive your application and get the ball rolling on your journey with the AA!
How to prepare for a job interview at The AA
✨Know Your Change Methodologies
Familiarise yourself with Lean and Six Sigma methodologies, as these are crucial for the Business Change Analyst role. Be prepared to discuss how you've applied these techniques in past projects, and think of specific examples where you identified improvement opportunities.
✨Engage Stakeholders Effectively
Since stakeholder engagement is key, practice how you'll communicate your ideas clearly and persuasively. Prepare to share experiences where you successfully built buy-in for change initiatives, highlighting your communication and influencing skills.
✨Demonstrate Analytical Skills
Brush up on your analytical capabilities and be ready to showcase your problem-solving skills. You might be asked to conduct a root cause analysis during the interview, so think through a few scenarios where you've tackled complex problems and what the outcomes were.
✨Showcase Your Tech Savvy
As the role involves working with Microsoft tools and possibly Power Apps, make sure you're comfortable discussing your experience with these technologies. Bring examples of how you've used these tools to support process improvements or automation initiatives in previous roles.