At a Glance
- Tasks: Deliver engaging training to our Roadside Operations teams, both remotely and face-to-face.
- Company: Join the AA, one of the UK's most trusted brands in roadside assistance and more.
- Benefits: Enjoy 25 days annual leave, free breakdown membership, and discounts on insurance products.
- Other info: Diverse learning opportunities and a supportive, inclusive work environment.
- Why this job: Make a real impact by shaping the skills and confidence of your colleagues.
- Qualifications: Automotive qualification and strong technical knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Basingstoke – Resident role based across the Patrol Centre and Basingstoke Office, with a blend of office and hybrid working.
Employment Type: Permanent
Hours: Monday-Friday
Job Summary: Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.
Role Overview: As a Training Delivery & Support Specialist, you’ll bring learning to life by delivering engaging remote and face‑to‑face training to our Roadside Operations teams. You’ll help colleagues build the knowledge and confidence they need to succeed.
Responsibilities:
- Deliver engaging face‑to‑face, virtual and field‑based training programmes.
- Support the onboarding and ongoing development of customer‑facing colleagues through high‑quality induction, refresher and upskilling training.
- Ensure all learning activity is delivered in line with governance, compliance, regulatory and quality standards.
- Collaborate with the Roadside Training Manager and Learning Designers to develop, implement and continuously improve learning solutions.
- Embed new ways of working and support key transformation programmes through effective training delivery and stakeholder engagement.
- Provide expert coaching, guidance and learning support to colleagues and leaders.
- Develop and support Business Trainers, sharing best practice and strengthening delivery standards.
- Partner with operational stakeholders to identify performance trends, skills gaps and development opportunities.
- Evaluate learner feedback, training outcomes and operational performance data.
- Maintain and apply knowledge of the latest learning methodologies, technologies and industry best practices.
Requirements:
- A recognised automotive qualification, such as IMI or City & Guilds Automotive Parts 1, 2 and 3, or an equivalent qualification.
- A strong automotive, mechanical or electrical engineering background with up‑to‑date technical knowledge.
- Excellent facilitation and presentation skills.
- The confidence to act as a credible subject‑matter expert.
- A proven ability to coach, support and develop others.
- Strong communication and interpersonal skills.
- The ability to adapt quickly to change.
- Good report‑writing and analytical skills.
- Proficiency in Microsoft Office applications.
- A proactive and self‑motivated approach.
Benefits:
- 25 days annual leave plus bank holidays + holiday buying scheme.
- Worksave pension scheme with up to 7% employer contribution.
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Company funded life assurance.
- Diverse learning and development opportunities.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers.
As part of the onboarding process, we complete several pre‑employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Roadside Patrol Trainer employer: The AA
The AA is an exceptional employer, offering a vibrant work culture in the heart of London where innovation meets tradition. Employees benefit from a competitive salary, annual bonuses, and a range of perks, all while having the opportunity to lead a dynamic legal team and influence key business decisions. With a strong focus on professional development and a commitment to fostering a collaborative environment, the AA empowers its staff to thrive and grow within their careers.
