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- Tasks: Help customers on the road by fixing their vehicles and providing excellent service.
- Company: Join the AA, a trusted brand in roadside assistance with a commitment to customer care.
- Benefits: Enjoy a competitive salary, flexible hours, free breakdown cover, and a supportive work environment.
- Why this job: Be part of a dynamic team, learn new skills, and make a real difference in people's lives.
- Qualifications: NVQ 2 in Vehicle Maintenance and Repair and a full driving licence required.
- Other info: Diversity is valued here; we welcome applicants from all backgrounds.
The predicted salary is between 22800 - 31800 £ per year.
Company description
Start your journey today; join the AA. Join our Roadside Assistant Mechanic development programme and we’ll fine tune your expertise with ongoing support and training. If you’ve got the drive to succeed, we want to hear from you. By joining our development programme, you pledge to become a fully-fledged Roadside Rescue Mechanic with us in the future.
Our commitments:
- Basic Salary: £28,550
- Top performers can earn upwards of OTE: £45,000!
- Start and finish on your driveway, (paid from the moment you get in your van to the moment you get home). Sign on locations also available for discussion
- Each year, choose your standby hours preferences to suit your lifestyle and work life balance
- Bring your best self and we provide the rest, including; Van, full Uniform, Boots, and the best available equipment!
- Free breakdown cover from day one
- 23 days holidays (increases with service) plus bank holidays
- Up to 7% company pension contribution
- A famous brand that our customers love with industry leading training
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
This is the job
Your way with people really sets you apart and you understand not just what your customer wants, but how they feel - you’ll ask the right questions, explain your fix and love ensuring your customer can get on with their day. You’re ready for anything, you’ll be there for them, anytime, anywhere and in any weather.
What will I be doing?
You’ll be:
- A communicator: You’re comfortable sharing your knowledge and information in a way that your customers understand the situation and feel safe that their needs will be taken care of
- A dedicated learner: Whilst on your journey to becoming a fully-fledged patrol you will take every opportunity to soak up knowledge and learn from others. Whether that’s on the road or in a structured learning setting.
- A self-starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers
- A fixer/problem solver: You will revel in utilising your technical expertise to solve a variety of issues. Whether that’s fixing the vehicle by the roadside or recovering the vehicle to a garage, you are the solution bringer and enable your customer to get on with their day
What do I need?
You’ll need:
- NVQ 2 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
- It’s essential that you have a full category B driving licence, with 6 points or less. If you don’t also have category BE (towing) we’ll fund it for you.
- To be happy working shifts, which could include evenings, weekends and Bank Holidays
Additional Information
For more information on our full benefits package, including discounted home and motor insurance, take a look at our website. As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You can apply today with or without a CV (if you wish to apply without a CV then please list your most recent experience along with your qualifications on the application form) by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
Roadside Assist Mechanic - Central Newcastle employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Assist Mechanic - Central Newcastle
✨Tip Number 1
Familiarise yourself with the AA's values and customer service approach. Understanding their commitment to customer satisfaction will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Brush up on your technical skills related to vehicle maintenance and repair. Being able to discuss specific scenarios where you've successfully solved problems will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Network with current or former AA employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Prepare for situational questions that assess your communication and problem-solving skills. Think of examples from your past experiences where you effectively communicated with customers or resolved issues under pressure.
We think you need these skills to ace Roadside Assist Mechanic - Central Newcastle
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what The AA is looking for in a Roadside Assist Mechanic. Pay attention to the skills and qualifications required, such as NVQ 2 in Vehicle Maintenance and Repair.
Tailor Your CV: Make sure your CV highlights relevant experience and qualifications that match the job requirements. Emphasise your technical expertise and any customer service experience, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to join The AA and how your skills align with their values and commitments.
Prepare for the Interview: Once your application is submitted, prepare for the online interview assessment. Think about examples from your past experiences that demonstrate your problem-solving skills and ability to work independently and as part of a team.
How to prepare for a job interview at The AA
✨Show Your Communication Skills
As a Roadside Assist Mechanic, you'll need to communicate effectively with customers. During the interview, demonstrate your ability to explain technical issues in simple terms and show empathy towards customer concerns.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've solved problems in the past. The AA values mechanics who can think on their feet, so share stories that showcase your technical expertise and quick thinking.
✨Demonstrate Your Willingness to Learn
The AA is looking for dedicated learners. Talk about any training or development programmes you've participated in and express your eagerness to continue learning and growing within the role.
✨Emphasise Your Flexibility
Since the job may require working shifts, including evenings and weekends, make sure to convey your flexibility and willingness to adapt to different schedules. This shows that you're committed to meeting the needs of the company and its customers.
