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- Tasks: Become a Roadside Patrol, helping customers with vehicle issues anytime, anywhere.
- Company: Join the AA, a trusted brand known for excellent customer service and support.
- Benefits: Enjoy flexible hours, a company van, uniform, free breakdown cover, and 23 days holiday.
- Why this job: Gain hands-on experience, develop your skills, and make a real difference in people's lives.
- Qualifications: NVQ 2 in Vehicle Maintenance and Repair and a full driving licence required.
- Other info: Diversity is valued; apply with or without a CV.
The predicted salary is between 26400 - 44000 £ per year.
Join our Roadside Assistant Mechanic development programme and we’ll fine-tune your expertise with ongoing support and training. If you’ve got the drive to succeed, we want to hear from you. By joining our development programme, you pledge to become a fully-fledged Roadside Rescue Mechanic with us in the future.
Top performers can earn upwards of OTE £44,000! Start and finish on your driveway, (paid from the moment you get in your van to the moment you get home). Sign on locations also available for discussion.
Each year, choose your standby hours preferences to suit your lifestyle and work-life balance. Bring your best self and we provide the rest, including; Van, full Uniform, Boots, and the best available equipment!
- Free breakdown cover from day one
- 23 days holidays (increases with service) plus bank holidays
- Up to 7% company pension contribution
- A famous brand that our customers love with industry-leading training
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
This is the job. As a Roadside Patrol, your way with people really sets you apart and you understand not just what your customer wants, but how they feel - you’ll ask the right questions, explain your fix and ensure your customer can get on with their day. You’re ready for anything, you’ll be there for them, anytime, anywhere and in any weather.
What will I be doing? You’ll be:
- A communicator: You’re comfortable sharing your knowledge and information in a way that your customers understand the situation and feel safe that their needs will be taken care of.
- A dedicated learner: Whilst on your journey to becoming a fully-fledged patrol, you will take every opportunity to soak up knowledge and learn from others. Whether that’s on the road or in a structured learning setting.
- A self-starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers.
- A fixer/problem solver: You will revel in utilising your technical expertise to solve a variety of issues. Whether that’s fixing the vehicle by the roadside or recovering the vehicle to a garage, you are the solution bringer and enable your customer to get on with their day.
What do I need? You’ll need:
- NVQ 2 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience.
- It’s essential that you have a full category B driving licence, with 6 points or less. If you don’t also have category BE (towing), we’ll fund it for you.
- To be happy working shifts, which could include evenings, weekends and Bank Holidays.
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA, we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You can apply today with or without a CV (if you wish to apply without a CV, then please list your most recent experience along with your qualifications on the application form) by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, data, credit, and criminal record checks.
Roadside Assist Mechanic - Birmingham employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Assist Mechanic - Birmingham
✨Tip Number 1
Familiarise yourself with the common roadside issues that drivers face. Understanding these problems will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills. As a Roadside Assist Mechanic, you'll need to explain technical issues to customers in a way they can understand, so practice clear and concise explanations.
✨Tip Number 3
Network with current or former employees of the company. They can provide insights into the company culture and what it takes to succeed in the role, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss your problem-solving skills in detail. Think of specific examples from your past experiences where you've successfully resolved issues, as this will demonstrate your capability for the role.
We think you need these skills to ace Roadside Assist Mechanic - Birmingham
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Roadside Assist Mechanic. Highlight your communication skills, problem-solving abilities, and willingness to learn in your application.
Tailor Your CV: If you're submitting a CV, tailor it to reflect your relevant experience in vehicle maintenance and repair. Include your NVQ 2 qualification and any other relevant certifications, as well as your driving licence details.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and your commitment to customer service. Mention specific examples of how you've solved problems or communicated effectively with customers in the past.
Prepare for the Interview: Once your application is reviewed, prepare for the online interview assessment by thinking about scenarios where you've demonstrated your technical expertise and customer service skills. Be ready to discuss your experiences and how they relate to the job.
How to prepare for a job interview at The AA
✨Show Your Communication Skills
As a Roadside Assist Mechanic, you'll need to communicate effectively with customers. During the interview, demonstrate your ability to explain technical issues in simple terms and show empathy towards customer concerns.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've solved problems in the past. This role requires quick thinking and technical expertise, so share stories that showcase your skills in fixing vehicles and providing solutions.
✨Emphasise Your Willingness to Learn
The development programme is all about growth. Make sure to express your eagerness to learn and adapt. Mention any relevant training or courses you've taken and how you plan to continue developing your skills.
✨Demonstrate Your Independence and Teamwork
This job requires both self-starter qualities and the ability to work as part of a team. Share experiences where you've successfully worked independently, as well as times when you've collaborated with others to achieve a common goal.
