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For Companies At a Glance
- Tasks: Lead a high-performing team to drive business success and deliver exceptional service.
- Company: Join the AA, the UK's leading motoring organisation with over 100 years of innovation.
- Benefits: Enjoy 25 days annual leave, pension contributions, and discounts on AA products.
- Why this job: Be part of an exciting journey in a dynamic environment that values your skills.
- Qualifications: Experience in HGV operations and strong leadership skills are essential.
- Other info: Diverse learning opportunities and a commitment to inclusivity await you.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Location: Field Based (Multiple UK Locations)
Employment Type: Full time / Permanent
Application Closing Date: Friday 17 October 2025
We are hiring for multiple positions across a range of locations, offering exciting opportunities to join our team where your skills are needed most. Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers—from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as our Recovery Operations Regional Manager, you’ll play a key part in our success and join us on this exciting motoring journey.
What will I be doing?
- Own and drive delivery of business and financial KPIs, ensuring performance aligns with budget expectations and commercial objectives.
- Lead and engage a high-performing regional team, fostering a culture of ownership, continuous learning, open communication, and readiness for change.
- Deliver change through people, building a team that embraces transformation and consistently meets performance targets.
- Own the regional budget, maintaining awareness of financial targets and ensuring value-driven delivery across all activities.
- Collaborate across a matrix environment, working with peers, business partners, and supervisors to maximise team effectiveness and commercial impact.
- Use data-driven insights to address underperformance through coaching, training, and structured action plans.
- Champion compliance across your region, ensuring all drivers operate within UK and EU legislation to protect the AA’s reputation and minimise risk.
- Manage relationships with maintenance providers to meet legal deadlines, resolve delays, and ensure optimal driver and vehicle availability, driving efficiency through UVOR.
What do I need?
Capability, Knowledge And Experience
- Demonstrated credibility and leadership within HGV operations, with a strong understanding of transport logistics
- Operational experience at managerial level, ideally within a recovery and DVSA-compliant environment
- Proven success in managing road transport operations and delivering results through people
- Track record of achieving performance targets by motivating and inspiring teams
- Analytical and commercially minded, able to build compelling business cases for change
- Confident in interpreting financial and operational data to drive informed decisions
- Strong customer focus, with a commitment to delivering positive outcomes
- Comfortable operating in high-volume, service-driven transport environments
- Experience in maintaining full compliance with National Operator Licence requirements in the road haulage industry
- Comprehensive knowledge of the full operational chain and its interdependencies
- Able to work effectively in a unionised environment, with experience in trade union relations
Education & Qualifications
- National Transport Manager CPC qualification (or equivalent) is essential
- HGV driving licence is desirable but not mandatory
Benefits
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
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Recovery Operations Regional Manager employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Operations Regional Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your experience aligns with their goals. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Recovery Operations Regional Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Recovery Operations Regional Manager role. Highlight your experience in HGV operations and transport logistics, as well as any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention specific examples of how you've achieved performance targets and led teams in the past.
Showcase Your Analytical Skills: Since the role involves using data-driven insights, make sure to highlight your analytical skills in your application. Share examples of how you've used data to drive decisions and improve operations. We love seeing candidates who can think critically!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at The AA
✨Know Your Numbers
As a Recovery Operations Regional Manager, you'll need to demonstrate your understanding of business and financial KPIs. Brush up on relevant metrics and be ready to discuss how you've driven performance in previous roles. Use specific examples to show how you’ve met or exceeded targets.
✨Showcase Your Leadership Style
Leadership is key in this role, so think about how you can convey your approach to managing teams. Prepare anecdotes that highlight your ability to motivate and inspire others, especially in high-pressure environments. Be ready to discuss how you foster a culture of continuous learning and open communication.
✨Emphasise Compliance Knowledge
Given the importance of compliance in the transport industry, make sure you’re well-versed in UK and EU legislation. Be prepared to discuss how you've ensured compliance in past roles and how you would champion it within the AA. This will show your commitment to protecting the company’s reputation.
✨Data-Driven Decision Making
The role requires a strong analytical mindset, so come prepared to talk about how you've used data to drive decisions. Think of examples where you've identified underperformance and implemented action plans based on data insights. This will demonstrate your ability to make informed choices that benefit the organisation.
