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For Companies At a Glance
- Tasks: Be the friendly face of The AA, helping customers get back on the road safely.
- Company: Join The AA, the UK's largest motoring organisation, known for its commitment to customer care.
- Benefits: Enjoy a competitive salary, free breakdown cover, and discounts on AA products.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Must have a full driving category C licence; CE licence is a plus but not essential.
- Other info: Access to development programmes and a diverse, inclusive workplace culture.
The predicted salary is between 30000 - 41000 £ per year.
Recovery Driver – Runcorn role at The AA
As our Roadside Recovery Driver, you’ll go the extra mile for our customers.
Company description: Anything can happen while driving, but it’s OK we are the AA! We get everyone back on the road safely and get their day moving again.
On Target Earnings
£41,000 for a CE licence, and £35,000 for a C licence.
Salary
Guaranteed minimum c. £33,862 for CE (HGV 1) licence, £30,490 for C (HGV 2) licence.
Depot Postcode
WA7 3EZ.
Work Hours & Benefits
- Shifts: Rolling roster, working 18 out of 28 days with 2 weekends off. Standard shifts are 9 hours 45 mins (including 45 min break). End‑of‑shift flexibility required (up to 12 hours in a shift including break).
- Full uniform, boots and the best available equipment provided.
- Free breakdown cover from day one.
- Equivalent of 23 days holiday (increases with service).
- Up to 7% company pension contribution.
- Industry‑leading training.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
This is the job
You’ll be the friendly face of the UK’s largest motoring organisation. To our customers you’re the superhero. You’ll be ready for anything, anytime, anywhere and in any weather. You’ll use your technical skills to load vehicles onto your truck and get the vehicle and customer to a garage for repair, or wherever they need to be.
What will I be doing?
- Communicator: Great with customers, calming influence, reassuring and professional, ensuring they feel safe and their needs are met.
- Self‑starter: Comfortable working independently and as part of a team, driving to different locations regardless of weather.
- Fixer/problem‑solver: Thrive in all situations, utilise expertise to solve various issues.
What do I need?
- Resident within 25 miles or 1 hour travel from the depot (postcode included in advert).
- Full driving category C licence (HGV 2). Holding a CE (HGV 1) licence is preferred but not essential; we can help you get it.
- Driver CPC (certificate of professional competence) and digital driver/tachograph card.
- Willingness to adapt to new technology – training will be provided.
- Ready to work shifts including evenings, nights, weekends and bank holidays.
Additional information
As a valued team member, you’ll have access to fully supported development programmes designed to help you progress your career. Whether you’re looking to grow in your current role or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at The AA we understand diversity and value the difference this brings to our culture and customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
Benefits
- Discounts on AA products including car and home insurance.
- Employee discount scheme (car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more).
- Company funded life assurance.
You can apply today by clicking the link below and filling out a short application form. Your application will be reviewed before we arrange an online interview assessment.
As part of the onboarding process, we complete several pre‑employment checks including drug and alcohol checks, work references, credit and criminal record checks.
Ready for anything? Apply Today
Seniority level
Not applicable.
Employment type
Full‑time.
Job function
Management and Manufacturing. Industries: Motor Vehicle Manufacturing, Financial Services, and Insurance.
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Recovery Driver - Runcorn employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Driver - Runcorn
✨Tip Number 1
Familiarise yourself with the AA's values and mission. Understanding their commitment to customer service will help you align your responses during interviews, showcasing how you can embody their ethos as a Recovery Driver.
✨Tip Number 2
Brush up on your technical skills related to vehicle recovery. Being able to discuss specific techniques or tools you’ve used in the past can demonstrate your expertise and readiness for the role.
✨Tip Number 3
Network with current or former AA employees if possible. They can provide insider insights about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully handled challenging situations, as this is crucial for a Recovery Driver.
We think you need these skills to ace Recovery Driver - Runcorn
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Recovery Driver position. Tailor your application to highlight how your skills and experiences align with what The AA is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous driving experience, especially in recovery or roadside assistance roles. Mention specific situations where you demonstrated problem-solving skills and customer service.
Showcase Your Skills: Make sure to include your driving qualifications, such as your HGV 2 licence and Driver CPC. If you have a CE licence, mention it prominently. Also, discuss your ability to adapt to new technology, as this is important for the role.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working with The AA. Share why you want to be part of their team and how you can contribute to their mission of providing excellent customer service.
How to prepare for a job interview at The AA
✨Show Your Customer Service Skills
As a Recovery Driver, you'll be the friendly face of the AA. Make sure to highlight your ability to communicate effectively and reassure customers in stressful situations. Share examples from past experiences where you provided excellent customer service.
✨Demonstrate Problem-Solving Abilities
The role requires you to be a fixer and problem solver. Prepare to discuss specific instances where you've successfully resolved issues on the road or in previous jobs. This will show your potential employer that you're capable of handling unexpected challenges.
✨Emphasise Your Independence and Teamwork
You'll need to work both independently and as part of a team. Be ready to talk about how you manage your time and tasks when working alone, as well as how you collaborate with others. This balance is crucial for the role.
✨Familiarise Yourself with Technology
Since the job involves adapting to new technology, it’s important to express your comfort level with tech tools. Mention any relevant experience you have with digital drivers' cards or other tech used in driving roles, as this will demonstrate your readiness for training.
