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- Tasks: Be the friendly face of The AA, helping customers get back on the road safely.
- Company: Join The AA, the UK's largest motoring organisation, known for its commitment to customer service.
- Benefits: Enjoy competitive pay, flexible shifts, and perks like free breakdown cover and discounts on insurance.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Must have a full driving licence (C or CE) and a Driver CPC qualification.
- Other info: Access to development programmes and a diverse, inclusive workplace culture.
The predicted salary is between 30000 - 41000 £ per year.
Overview
Push for Better. Join The AA. As our Roadside Recovery Driver, you’ll go the extra mile for our customers.
Company Description/ Business Unit
Push for Better. Join The AA. As our Roadside Recovery Driver, you’ll go the extra mile for our customers. Anything can happen whilst driving, but it’s OK we are the AA! We get everyone back on the road safely and get their day moving again.
Take a look at Recovery Driver roles we have here: Search & Apply – AA Careers (theaacareers.co.uk)
On Target Earnings: £41,000 for a CE licence, and £35,000 for a C licence
Salary: Guaranteed minimum c. £33,862 for CE (HGV 1) license, £30,490 for C (HGV 2) license
Depot Postcode: CV23 0AL
- Shifts: Rolling Rosta, working 18 out of 28 days with 2 weekends off. Standard Shifts are 9 hours 45 mins. (Inc. 45 min break) End of shift flexibility is required meaning you may work up to 12 hours in a shift inc. break
- Bring your best self and we provide the rest, including; full Uniform, Boots, and the best available equipment!
- Free breakdown cover from day one
- Equivalent of 23 days holidays (increases with service)
- Up to 7% company pension contribution
- Join a famous brand that our customers love, with industry leading training
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
What will I be doing?
You’ll be the friendly face of the UK’s largest motoring organisation. To our customers, you’re the superhero. Ready for anything, you’ll be there for them, anytime, anywhere and in any weather. You’ll get their day moving again by using your technical skills to load vehicles onto your truck and getting the vehicle and customer to a garage for repair, or wherever they need to be.
Responsibilities
- A communicator: You\\\’re great with your customers, you’re the calming influence, reassuring and professional in all situations, ensuring your customer feels safe and that their needs are being taken care of.
- A self-starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers.
- A fixer/problem solver: You’re someone who thrives in all situations! You will revel in utilising your expertise to solve a variety of issues.
What do I need?
- To be eligible for this role you must live within 25 miles OR 1 hours travel from the depot – postcode included in advert.
- A full driving category C driving licence (HGV 2). Ideally you’ll hold the CE (HGV 1) licence too, although this isn’t essential as we can help you with this.
- Alongside this, you’ll need a Driver CPC (certificate of professional competence) qualification, and a digital drivers/tachograph card.
- To be comfortable adapting to new technology- training will be provided.
- To be happy working shifts, which include evenings, nights, weekends and Bank Holidays.
Additional information
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including drug and Alcohol checks, work references, credit and criminal record checks.
Ready for anything? Apply Today
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Recovery Driver - Rugby employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Driver - Rugby
✨Tip Number 1
Familiarise yourself with the AA's values and mission. Understanding their commitment to customer service will help you align your responses during interviews, showcasing how you can embody their ethos as a Recovery Driver.
✨Tip Number 2
Brush up on your technical skills related to vehicle recovery. Being able to discuss specific techniques or tools you’ve used in the past can demonstrate your expertise and readiness for the role.
✨Tip Number 3
Network with current or former AA employees if possible. They can provide insights into the company culture and what they look for in candidates, which can give you an edge in your application process.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you successfully resolved issues or provided excellent customer service, as these are key traits for a Recovery Driver.
We think you need these skills to ace Recovery Driver - Rugby
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Recovery Driver position. Tailor your application to highlight how your skills and experiences align with what The AA is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous driving experience, especially in recovery or roadside assistance roles. Mention specific situations where you demonstrated problem-solving skills and customer service.
Showcase Your Skills: Make sure to include your driving qualifications, such as your HGV 2 licence and Driver CPC. If you have the CE (HGV 1) licence, mention it as a bonus. Also, highlight your ability to adapt to new technology, as this is important for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your personality and enthusiasm for the role. Use it to explain why you want to work for The AA and how you can contribute to their mission of providing excellent customer service.
How to prepare for a job interview at The AA
✨Show Your Customer Service Skills
As a Recovery Driver, you'll be the friendly face of the AA. Make sure to highlight your ability to communicate effectively and reassure customers in stressful situations. Share examples of how you've provided excellent customer service in the past.
✨Demonstrate Problem-Solving Abilities
The role requires you to be a fixer and problem solver. Prepare to discuss specific instances where you've successfully resolved issues on the road or in previous jobs. This will show that you're capable of handling the unexpected.
✨Familiarise Yourself with the Role Requirements
Understand the technical skills needed for loading vehicles and the importance of safety. Be ready to discuss your driving experience, including any relevant licences and qualifications, such as your Driver CPC and digital tachograph card.
✨Be Ready for Shift Work
This position involves working shifts, including evenings and weekends. Be prepared to discuss your flexibility and willingness to adapt to different working hours. Showing that you're comfortable with this aspect will demonstrate your commitment to the role.
