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- Tasks: As a Recovery Driver, you'll assist members in need and ensure their safety on the road.
- Company: Join The AA, a trusted brand known for exceptional roadside assistance and customer care.
- Benefits: Enjoy unlimited overtime, free breakdown cover, 23 days holiday, and a generous pension contribution.
- Why this job: Be the hero on the road, making a real difference in people's lives while enjoying a supportive culture.
- Qualifications: Must have a full driving category C licence; CE licence is a plus but not essential.
- Other info: Diversity is valued here; we encourage applicants from all backgrounds to apply.
The predicted salary is between 30000 - 42000 £ per year.
Company description
Fed up of chatting to parcels and looking for the Job Satisfaction you’re missing? Join The AA.
As our Roadside Recovery Driver, you’ll go the extra mile for our members. You could be the first person to arrive on scene or be called upon to assist our mechanics when they need you. You’ll be there for the next stage in your members journey and get their day moving again.
Take a look at all things Recovery here: Recovery Patrol – AA Careers ()
Our commitments :
Ready to keep the show on the road?
Salary : Guaranteed minimum c. £36,035 for CE (HGV 1) license, £33,160 for C (HGV 2) license)
- This includes a location allowance*
Depot Postcode : RG12 1QS
To be eligible for this role you must live within 25 miles and 1 hours travel from the depot
Shifts : 28 day rolling rota. Average shift length 9.75hrs with overtime available.
- Bring your best self and we provide the rest, including; full Uniform, Boots, and the best available equipment!
- Unlimited overtime available within driving hours regulations.
- Free breakdown cover from day one
- 23 days holidays (increases with service) plus bank holidays
- Up to 7% company pension contribution
- A famous brand that our customers love with industry leading training
- Dedicated Employee Assistance Programme and a 24 / 7 remote GP service for you and your family
This is the job
When arriving at the roadside, you’ll need to be ready for anything. You might work alone, but as soon as you get out of your HGV recovery truck, you’ll partner with your customer.
You’ll be the friendly face who helps them feel safe, understood and taken care of. Which might mean, as well as taking their vehicle to a garage for repair, you’ll travel with them to their destination.
What will I be doing?
- A communicator : You’re a rescuer who thrives in all situations! You\’re great with your customers, you’re the calming influence, reassuring and professional in all situations, ensuring your customer feels safe and that their needs are being taken care of.
- A self-starter : You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers
- A fixer / problem solver : You will revel in utilising your expertise to solve a variety of issues. When recovering the vehicle, you are the solution bringer who enables your customer to get on with their day
What do I need?
- A full driving category C driving licence (HGV 2) and ideally you’ll hold the CE (HGV 1) licence too, although this isn’t essential as we will help you to get this. Alongside this, you’ll need a Driver CPC (certificate of professional competence) qualification, and a digital drivers / tachograph card.
- To be comfortable adapting to new technology
- To be happy working shifts, which could include evenings, weekends and Bank Holidays
Additional Information
For more information on our full benefits package, including discounted home and motor insurance, take a look at our website, Taking care of you – AA Careers ()
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
Ready for anything? Apply Today
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Recovery Driver - BT Bracknell employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Driver - BT Bracknell
✨Tip Number 1
Familiarise yourself with the AA's values and mission. Understanding what they stand for will help you align your responses during the interview, showcasing that you're not just a fit for the role but also for the company culture.
✨Tip Number 2
Brush up on your customer service skills. As a Recovery Driver, you'll be the face of the AA for many customers, so demonstrating your ability to handle stressful situations with empathy and professionalism will set you apart.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues, as this will highlight your skills as a fixer and self-starter.
✨Tip Number 4
Show your willingness to learn and adapt to new technologies. The role may involve using various tools and systems, so expressing your enthusiasm for training and development can demonstrate your commitment to growth within the company.
We think you need these skills to ace Recovery Driver - BT Bracknell
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Recovery Driver at The AA. Familiarise yourself with the job description and think about how your skills and experiences align with what they are looking for.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service and problem-solving. Emphasise any previous driving roles or experience with HGVs, as well as your ability to work independently and as part of a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work for The AA and how you can contribute to their mission of providing excellent roadside assistance.
Prepare for the Interview: Once your application is submitted, prepare for the online interview assessment. Think about potential questions related to customer service scenarios, your driving experience, and how you handle challenging situations on the road.
How to prepare for a job interview at The AA
✨Show Your Communication Skills
As a Recovery Driver, you'll need to be a great communicator. During the interview, demonstrate your ability to connect with people by sharing examples of how you've effectively communicated in challenging situations.
✨Highlight Problem-Solving Abilities
The role requires you to be a fixer and problem solver. Prepare specific examples of times when you've successfully resolved issues on the road or in previous jobs, showcasing your resourcefulness and quick thinking.
✨Demonstrate Adaptability
Since the job involves working in various conditions and adapting to new technology, be ready to discuss how you've handled changes in your work environment or learned new tools quickly in the past.
✨Express Your Passion for Customer Service
The AA values customer satisfaction highly. Share your enthusiasm for helping others and any relevant experiences where you've gone above and beyond to ensure a positive experience for customers.