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- Tasks: As a Recovery Driver, you'll assist customers in need, ensuring their safety and getting them back on the road.
- Company: Join the AA, the UK's largest motoring organisation, known for its commitment to customer service.
- Benefits: Enjoy free breakdown cover, 23 days holiday, a pension contribution, and discounts on AA products.
- Other info: Access development programmes to grow your career and enjoy a diverse, inclusive workplace.
- Why this job: Be a superhero for drivers, work with cutting-edge equipment, and receive industry-leading training.
- Qualifications: Must have a full category C driving licence, Driver CPC qualification, and live within 25 miles of the depot.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Push for Better. Join The AA.
As our Roadside Recovery Driver, you’ll go the extra mile for our customers.
Anything can happen whilst driving, but it’s OK we are the AA! We get everyone back on the road safely and get their day moving again.
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Shifts: Rolling Rosta, working 18 out of 28 days with 2 weekends off. Standard Shifts are 9 hours 45 mins. (Inc. 45 min break) End of shift flexibility is required meaning you may work up to 12 hours in a shift inc. break
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Bring your best self and we provide the rest, including; full Uniform, Boots, and the best available equipment!
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Free breakdown cover from day one
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Equivalent of 23 days holidays (increases with service) plus bank holidays
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Up to 7% company pension contribution
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Join a famous brand that our customers love, with industry leading training
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Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
This is the job
You’ll be the friendly face of the UK’s largest motoring organisation. To our customers, you’re the superhero. Ready for anything, you’ll be there for them, anytime, anywhere and in any weather. You’ll get their day moving again by using your technical skills to load vehicles onto your truck and getting the vehicle and customer to a garage for repair, or wherever they need to be.
What will I be doing?
You’ll be:
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A communicator: You're great with your customers, you’re the calming influence, reassuring and professional in all situations, ensuring your customer feels safe and that their needs are being taken care of.
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A self-starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers
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A fixer/problem solver: You’re someone who thrives in all situations! You will revel in utilising your expertise to solve a variety of issues
What do I need?
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To be eligible for this role you must live within 25 miles and 1 hours travel from the depot – postcode included in advert
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A full driving category C driving licence (HGV 2). Ideally you’ll hold the CE (HGV 1) licence too, although this isn’t essential as we can help you with this.
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Alongside this, you’ll need a Driver CPC (certificate of professional competence) qualification, and a digital drivers/tachograph card
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To be comfortable adapting to new technology- training will be provided
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To be happy working shifts, which include evenings, nights, weekends and Bank Holidays
Additional information
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us.
Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You’ll also have access to a range of benefits such as:
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Discounts on AA products including car and home insurance
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Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
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Company funded life assurance
You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment.
As part of the onboarding process, we complete several pre-employment checks including drug and Alcohol checks, work references, credit and criminal record checks.
Ready for anything? Apply Today
Recovery Driver employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Driver
✨Tip Number 1
Familiarise yourself with the AA's values and mission. Understanding what drives the company will help you align your responses during the interview, showcasing how you can contribute to their goal of providing excellent customer service.
✨Tip Number 2
Brush up on your technical skills related to vehicle recovery. Being able to discuss specific techniques or experiences you've had in similar situations will demonstrate your expertise and problem-solving abilities, which are crucial for this role.
✨Tip Number 3
Prepare examples of how you've handled difficult customer interactions in the past. The ability to remain calm and professional under pressure is key for a Recovery Driver, so having real-life scenarios ready will help you stand out.
✨Tip Number 4
Make sure you know the area around the depot and the common routes taken by drivers. This knowledge will not only help you feel more confident but also show your commitment to being an effective team member who can navigate efficiently.
We think you need these skills to ace Recovery Driver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in driving and customer service. Emphasise any technical skills you have that relate to vehicle recovery and problem-solving.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the AA as a company. Mention how your skills align with their values, particularly your ability to communicate effectively and work independently.
Highlight Relevant Qualifications: Clearly list your driving qualifications, including your category C licence and Driver CPC. If you have a CE licence, mention it as a bonus. This will show you meet the essential requirements for the role.
Prepare for the Interview: Think about potential interview questions related to customer service and problem-solving. Be ready to share examples of how you've handled difficult situations or provided excellent service in the past.
How to prepare for a job interview at The AA
✨Show Your Customer Service Skills
As a Recovery Driver, you'll be the friendly face of the AA. Make sure to highlight your communication skills and ability to reassure customers in stressful situations during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved issues in the past. The interviewers will want to see that you can think on your feet and handle unexpected challenges with ease.
✨Familiarise Yourself with the Role Requirements
Understand the specific qualifications needed for the role, such as the driving licences and CPC qualification. Be ready to discuss how your experience aligns with these requirements.
✨Emphasise Flexibility and Teamwork
The job involves working various shifts and sometimes long hours. Be prepared to discuss your availability and how you can work both independently and as part of a team in different weather conditions.