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- Tasks: Lead a team while also being hands-on in recovery operations.
- Company: Join the iconic AA with a commitment to safety and service.
- Benefits: Competitive salary, free breakdown cover, and generous holiday allowance.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: NVQ Level 3 in Light Vehicle Maintenance and strong compliance knowledge.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
The predicted salary is between 42000 - 60000 £ per year.
Better hours, better pay, join the AA as our Recovery Operations Performance Leader!
Location: Bristol, Somerset, Gloucester or Worcester is preferred (surrounding areas considered)
Our Commitments
- Salary: £50,280 + Benefits
- Start and finish on your driveway - paid from the moment you get in your van to the moment you get home.
- Bring your best self and we provide the rest, including van, full uniform, boots, and the best available equipment!
- Free breakdown cover from day one.
- 23 days holidays (increases with service)
- Up to 7% company pension contribution
- An iconic brand that our customers love with industry leading training.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Career Progression
This is the job
As a Performance Leader within Recovery Operations, you’ll play a hybrid role, balancing leadership of a team of Patrols with hands-on operational work as a Patrol yourself. You’ll lead by example, ensuring the safe, compliant and efficient delivery of recovery services across a large and diverse geographical area. You’ll focus on delivering the right outcomes across Safety, Service, People and Cost, driving exceptional customer experiences while meeting legal, operational and commercial requirements.
What will I be doing?
Safety & Compliance
- Lead a strong safety culture, ensuring patrol operations comply with DVSA, EU Drivers’ Hours and Working Time Directive requirements.
- Maintain operator licence compliance through vehicle, workshop, tool, PPE and equipment checks, and support investigations into incidents, claims and complaints to identify root causes and preventative actions.
Service
- Drive consistently high service standards across the patrol team and through your own patrol activity.
- Act as a role model for performance and professionalism, and build effective relationships with third-party garages and contractors to ensure seamless service delivery.
People Leadership
- Coach, mentor and develop patrols through regular 1:1s, accompanied visits and performance reviews.
- Share best practice, support ongoing professional development, and manage performance fairly in line with AA values and policies.
Cost & Performance
- Use performance data and insight to improve productivity, efficiency and cost control.
- Manage contractor performance to ensure value for money, support the Recovery Operations Regional Manager in delivering operational and financial objectives, and minimise downtime through effective maintenance planning.
What do I need?
- NVQ Level 3 (or equivalent) in Light Vehicle Maintenance and Repair
- Strong knowledge of fleet, transport and legal compliance, including Drivers’ Hours and Working Time Directive
- Understanding of transport management, compliance and Earned Recognition
- Experience in Recovery Operations (desirable)
- Ability to work in a hybrid role combining people leadership with operational patrol duties
Key skills: coaching and development, communication, problem solving, conflict resolution and report writing.
Additional Information
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You’ll also have access to a range of benefits such as:
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
You can apply today by clicking on the link below and filling out a short application form. As part of the onboarding process, we complete several pre-employment checks including drug and alcohol checks, work references, credit and criminal record checks.
Ready for anything? Apply Today
Performance Leader (Recovery Operations) – South West England employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Leader (Recovery Operations) – South West England
✨Tip Number 1
Get to know the company! Research the AA's values and culture. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions. Think of examples from your past experiences that showcase your leadership, problem-solving, and compliance skills. The more specific, the better!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the AA family!
We think you need these skills to ace Performance Leader (Recovery Operations) – South West England
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being a Performance Leader and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in recovery operations and people leadership. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without unnecessary fluff. This helps us see your qualifications quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple to fill out!
How to prepare for a job interview at The AA
✨Know Your Stuff
Make sure you brush up on your knowledge of fleet management, transport compliance, and recovery operations. Familiarise yourself with the DVSA regulations and the Working Time Directive, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
As a Performance Leader, you'll need to demonstrate your ability to coach and mentor others. Prepare examples of how you've successfully led teams in the past, focusing on your communication and conflict resolution skills.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would handle them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Customer Service
The AA prides itself on exceptional customer experiences. Be prepared to discuss how you would maintain high service standards and build relationships with third-party garages. Share any relevant experiences where you went above and beyond for customers.
