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For Companies At a Glance
- Tasks: Analyse performance data and provide insights to enhance our Service, Maintenance, and Repair business.
- Company: Join The AA, a trusted UK brand offering diverse services beyond roadside assistance.
- Benefits: Enjoy 25 days annual leave, free breakdown membership, and discounts on various products.
- Why this job: Be part of a dynamic team driving strategic decisions and improving customer retention.
- Qualifications: A degree in Finance, Economics, Data Science, or related fields is preferred.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Company Description/ Business Unit
Location: Melton Mowbray (resident worker)
Employment Type: Full time, permanent
Salary: up to £50k depending on experience
Hours: 37 hours per week Monday to Friday
Think the AA is just about roadside assistance? Think again!
As one of the UK\’s most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we\’ve got you covered. Our mission is to keep Britain moving, and we\’re looking for dedicated individuals to join our team. Ready to join us?
This is the job
As an SMR Performance & Labour Analyst, you’ll play a key role in enhancing the performance of the AA’s Service, Maintenance, and Repair (SMR) business units. This position involves analysing core commercial and performance data across both telephony and vehicle job records, identifying trends, and delivering actionable insights to support strategic decision-making.
You’ll be responsible for producing dynamic reports and models, developing your technical expertise while providing both regular and ad-hoc analysis. Collaboration is central to the role, as you’ll work closely with stakeholders across Network, Finance, Operations, Sales, and Account Management to support the commercial profitability, operational efficiency, dynamic pricing, and customer retention of our SMR business units.
What will I be doing?
As an SMR Performance & Labour Analyst, your role will span several key areas:
Data Analysis & Reporting
- Analysing financial and operational data to assess SMR performance
- Developing and maintaining dashboards and reports to monitor key performance indicators (KPIs)
- Identifying opportunities for cost savings and revenue growth
- Providing insights into consumer SMR customer retention
- Building accurate workload forecasts to support dynamic labour modelling and service level delivery
Commercial Strategy Support
- Delivering insights to support pricing strategies, margin management, and contract negotiations
- Collaborating with stakeholders to develop forecasts and budgets
- Producing meaningful MI and analysis to support decision-making across SMR business units
Stakeholder Engagement
- Partnering with internal teams to understand business needs and tailor analytical outputs accordingly
- Presenting findings and recommendations to senior stakeholders in a clear and actionable format
- Providing data-driven insights to support key stakeholders and their respective business areas
Process Improvement
- Identifying inefficiencies in current processes and recommending enhancements
- Supporting the development and implementation of tools and systems to improve data accuracy and reporting efficiency
What do I need?
Role
To succeed in this role, you’ll bring a strong blend of commercial awareness, analytical expertise, and a proactive mindset. Here’s what we’re looking for:
- Solid commercial and analytical experience—ideally gained in a commercial or financial analysis role, preferably within the automotive or SMR sector
- A good understanding of financial modelling and forecasting techniques
- Strong problem-solving skills, with the ability to apply analytical techniques to draw conclusions and solve a variety of business challenges
- High levels of numeracy and logical thinking, with the ability to communicate complex topics clearly and effectively
- A quick learner who can adapt and apply new skills in different situations
- The ability to work under pressure and use sound judgement to deliver timely, accurate insights
- Experience with data manipulation and analytical tools such as Excel, SQL, Python, Databricks, and Power BI
- A commercially minded approach, with sound business judgement and common sense
- Confidence in influencing peers, senior leaders, and key stakeholders
Education & Qualifications
- Ideally, a degree-level qualification (or equivalent) in a relevant commercial or analytical subject such as Finance, Economics, Data Science, or a related field
Personal Characteristics
We’re Looking For Someone Who Is
- Naturally curious, with a passion for digging into data to answer business questions
- A strong relationship builder with excellent communication and presentation skills
- Solutions-focused, with a problem-solving mindset
- Highly driven, energetic, and self-motivated
- Resilient and able to manage multiple priorities effectively
- Innovative and open to new ideas
- Collaborative, with a strong team ethic and the ability to work cross-functionally
- Organised, methodical, and detail-oriented
- Enthusiastic and ambitious
Additional Information
Benefits
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
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Performance & Labour Analyst employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance & Labour Analyst
✨Tip Number 1
Familiarise yourself with the automotive and SMR sectors. Understanding the specific challenges and trends in these industries will help you speak confidently about how your skills can contribute to The AA's goals.
✨Tip Number 2
Brush up on your data analysis skills, particularly with tools like Excel, SQL, and Python. Being able to demonstrate your proficiency in these areas during discussions will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with stakeholder engagement. Think of examples where you've successfully collaborated with different teams to achieve a common goal, as this role heavily relies on cross-functional teamwork.
✨Tip Number 4
Showcase your problem-solving mindset by preparing case studies or examples of how you've identified inefficiencies and implemented improvements in previous roles. This will highlight your proactive approach and analytical thinking.
We think you need these skills to ace Performance & Labour Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Performance & Labour Analyst role. Focus on your analytical expertise, commercial awareness, and any experience in the automotive or SMR sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for data analysis and your understanding of the AA's mission. Mention specific examples of how you've used data to drive business decisions and improve performance in previous roles.
Highlight Technical Skills: Emphasise your proficiency with analytical tools such as Excel, SQL, Python, and Power BI. Provide examples of how you've used these tools to analyse data and generate insights that have influenced business strategies.
Showcase Stakeholder Engagement: Demonstrate your ability to collaborate with various teams by providing examples of past experiences where you successfully communicated findings to stakeholders. Highlight your relationship-building skills and how they contributed to project success.
How to prepare for a job interview at The AA
✨Showcase Your Analytical Skills
As a Performance & Labour Analyst, your ability to analyse data is crucial. Be prepared to discuss specific examples of how you've used data analysis in previous roles to drive business decisions or improve performance.
✨Understand the Business Context
Familiarise yourself with The AA's services and the SMR sector. Demonstrating knowledge about the company's operations and how your role fits into their overall strategy will show your genuine interest and understanding.
✨Prepare for Technical Questions
Expect questions related to financial modelling, forecasting techniques, and data manipulation tools like Excel and SQL. Brush up on these skills and be ready to explain your thought process when solving analytical problems.
✨Emphasise Collaboration Skills
This role involves working closely with various stakeholders. Highlight your experience in cross-functional teams and how you effectively communicate insights to non-technical audiences, showcasing your relationship-building abilities.