At a Glance
- Tasks: Help customers find the right solutions and exceed sales targets through engaging conversations.
- Company: Join The AA, one of the UK's most trusted brands.
- Benefits: Enjoy free breakdown membership, discounts, and a supportive work environment.
- Other info: Access to excellent training, career growth, and employee support networks.
- Why this job: Make a real difference while building a rewarding career in a dynamic team.
- Qualifications: Motivated, social, proactive, and resilient individuals are encouraged to apply.
The predicted salary is between 26116 - 32000 £ per year.
Location: Oldbury
Salary: £26,750.04
Contract: Full time – permanent – Site based
Hours: 40 hours per week, rotational shifts between Monday – Sunday between 07:00 – 21:00
Overview: Are you motivated by targets, driven by success and passionate about helping customers? At The AA, every conversation is an opportunity to make a difference. As a Sales Advisor, you'll speak with customers, understand their needs and recommend the right products and solutions to give them complete peace of mind. This is more than just a sales role—it's an opportunity to build a rewarding career with one of the UK's most recognised and trusted brands. You'll receive industry-leading training, ongoing coaching and the chance to earn through our performance incentive scheme while developing your sales skills in a supportive, high-performing team.
What We Offer You:
- Free AA breakdown membership from day 1
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you great discounts on healthcare, shopping, tech vouchers, holidays, and more
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- 25 days annual leave, with the ability to buy holiday
- Access to employee inclusivity awareness networks
- Worksave pension scheme with up to 7% employer contribution
- Plus, so much more!
Role Responsibilities:
- Supporting our customers via telephone through their breakdown journey, understanding their situation and identifying their needs for the right solution
- Achieve and exceed individual and team sales targets through inbound and outbound customer conversations.
- Engage with customers and build confidence to deliver outstanding customer outcomes on every call
- Identify customer needs to ensure the correct products are promoted to them whilst resolving all queries
- Pushing for better by using resources, tools and systems available to offer the best customer outcome
- Maintain focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service
We’re Looking For Someone To Become:
- A motivator – you’ll be motivated to meet goals and remain determined to achieve
- A socialiser – you’ll adapt your behaviour to develop effective relationships and be energised by social interaction
- A self-starter – you’ll be proactive taking pride and ownership in your work
- A composed operator – you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
Tyres Customer Advisor in Oldbury employer: The AA
The AA is an exceptional employer, offering a vibrant work culture in the heart of London where innovation meets tradition. Employees benefit from a competitive salary, annual bonuses, and a range of perks, all while having the opportunity to lead a dynamic legal team and influence key business decisions. With a strong focus on professional development and a commitment to fostering a collaborative environment, the AA empowers its staff to thrive and grow within their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Tyres Customer Advisor in Oldbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The AA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The AA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tyres Customer Advisor in Oldbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The AA:Your cover letter is your chance to shine! Tell us why you want to work at The AA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The AA!
How to prepare for a job interview at The AA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
