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- Tasks: Lead technical direction for Road Operations and drive innovation in emerging technologies.
- Company: Join the AA, a trusted UK brand providing diverse services to millions.
- Benefits: Enjoy 25 days leave, pension contributions, discounts, and career development opportunities.
- Why this job: Shape the future of roadside assistance with cutting-edge tech and make a real impact.
- Qualifications: Strong leadership, analytical skills, and deep automotive knowledge required.
- Other info: Inclusive culture valuing diversity and offering excellent career growth.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Location: Oldbury – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
Company Summary
Think the AA is just about roadside assistance? Think again! As one of the UK’s most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we’ve got you covered. Our mission is to keep Britain moving, and we’re looking for dedicated individuals to join our team.
This is the job
As Technical Senior Manager, you’ll set the technical direction for Road Operations, shaping the tools, diagnostic platforms, data, and engineering capability that keep our patrols at the top of their game. You’ll lead the way on emerging technologies such as EVs, connected vehicles and ADAS, ensuring the AA stays ahead of industry change and continues to deliver exceptional roadside repair performance for our customers. Working closely with leaders across Road and the COO team, you’ll drive innovation, champion smarter investment decisions, and raise technical standards across the operation. You’ll also act as our senior technical voice with manufacturers, suppliers, and partners, making sure new solutions land quickly, effectively, and with measurable impact.
What will I be doing?
- Leading and developing the technical team to deliver transformation and future readiness.
- Overseeing end‑to‑end technical initiatives, from defining requirements to ensuring successful delivery and business impact.
- Fostering a culture of innovation, continuous improvement, and forward thinking across the technical function.
- Setting the technical strategy and multi‑year roadmap covering tooling, equipment, diagnostics, and data platforms.
- Horizon‑scanning emerging technologies (EV, telematics, battery tech, ADAS, legislation) and shaping evidence‑based investment plans.
- Defining repair capability and technical standards across vehicle segments, ensuring measurable improvements in repair performance.
- Leading technical requirements for tooling and equipment, from specification and deployment to lifecycle and end‑of‑life management.
- Working with suppliers to drive improvements, cost efficiencies, and performance through benchmarking and commercial insight.
- Owning relationships with diagnostic partners to maximise system coverage, updates, analytics, and long‑term capability.
- Monitoring market trends in EVs and connected vehicles, embedding insights into training, equipment strategy, and operational procedures.
- Acting as the operational SME for EV and connected vehicle technologies, ensuring safe systems of work and compliance.
What do I need?
- Strategic mindset with strong analytical and problem‑solving ability.
- Proven leadership and the confidence to influence, motivate, and empower teams.
- Strong stakeholder management skills and the ability to build effective relationships.
- Excellent written and verbal communication skills across all organisational levels.
- Confidence to challenge constructively and drive positive, evidence‑based outcomes.
- Resilient, adaptable, and proactive approach, with integrity under pressure.
- Commercial awareness with the ability to negotiate and balance competing priorities.
- Solid proficiency in core software tools, including Excel, Word, and PowerPoint.
- Deep technical knowledge in automotive, mechanical, or electrical engineering, including EV and connected vehicle expertise.
- Proven experience leading multi‑site technical functions with measurable improvements in repair performance and efficiency.
Benefits
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Technical Senior Manager in Oldbury employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Senior Manager in Oldbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Senior Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their mission, values, and recent developments, especially in tech like EVs and connected vehicles. We want you to show them you’re not just another candidate, but someone who’s genuinely excited about what they do!
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the role of Technical Senior Manager. We suggest rehearsing common interview questions and preparing examples that showcase your leadership and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in keeping you top of mind. We believe this shows your enthusiasm and professionalism, which are key traits for the role you’re aiming for.
We think you need these skills to ace Technical Senior Manager in Oldbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Senior Manager role. Highlight your experience in leading technical teams and any relevant projects that showcase your strategic mindset and problem-solving skills.
Showcase Your Technical Expertise: Don’t hold back on your technical knowledge! Whether it’s about EVs, connected vehicles, or diagnostic platforms, make sure to demonstrate your deep understanding of these areas in your application. We want to see how you can contribute to our mission!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. Remember, we’re looking for excellent communication skills, so make sure your writing reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at The AA
✨Know Your Tech Inside Out
As a Technical Senior Manager, you'll need to demonstrate your deep understanding of automotive technologies, especially EVs and connected vehicles. Brush up on the latest trends and innovations in these areas, and be ready to discuss how they can impact the AA's operations.
✨Showcase Your Leadership Skills
This role requires strong leadership and the ability to influence teams. Prepare examples from your past experiences where you've successfully led a team through technical challenges or driven innovation. Highlight your approach to fostering a culture of continuous improvement.
✨Master Stakeholder Management
You'll be working closely with various stakeholders, so it's crucial to showcase your relationship-building skills. Think of specific instances where you've effectively managed stakeholder expectations or collaborated with partners to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic mindset. Prepare for scenario-based questions where you might need to outline how you'd handle specific technical challenges or drive investment decisions based on emerging technologies.
