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- Tasks: Drive smarter operations by analysing data and shaping strategies for better service delivery.
- Company: Join the AA, a trusted UK brand offering diverse services to millions.
- Benefits: Enjoy 25 days leave, free breakdown membership, and discounts on various products.
- Why this job: Make a real impact by turning data into actionable insights and driving innovation.
- Qualifications: Experience in Automotive Engineering and strong analytical skills are essential.
- Other info: Be part of an inclusive culture that values diversity and empowers you to thrive.
The predicted salary is between 36000 - 60000 £ per year.
Location: Oldbury – Hybrid - Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
Overview
Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.
This is the job:
Join us as an Operational Performance Manager and become the driving force behind smarter, more efficient operations within Dedicated Services. You’ll be the vital link between teams, using data and insight to shape strategies that improve service delivery and resource allocation. Your mission? To turn numbers into action. You’ll analyse trends, apply AI and BI solutions, and provide clear, commercially sound recommendations that make a real impact. This is a role where your ideas will influence decisions at senior levels. Innovation is at the heart of what we do. You’ll explore future opportunities, measure the impact of change, and ensure every recommendation adds tangible value. Strong relationships and clear communication will be key to your success. We’re looking for someone highly analytical, calm under pressure, and confident working with large datasets across multiple platforms. If you love turning complexity into clarity and driving continuous improvement, this is the role for you.
What will I be doing?
- Spotting new innovations and turning them into opportunities for outstanding customer outcomes.
- Using AI and BI tools to make smart, data-driven recommendations for change.
- Evaluating decisions and sharing clear, actionable insights with stakeholders.
- Communicating confidently across large groups and building strong relationships at every level.
- Becoming the go-to expert for solution design within Dedicated Services.
- Bringing complex data together into a single, easy-to-understand format.
- Creating and delivering management information (MI) reports on time and with impact.
- Developing modelling tools that support informed decision-making.
- Working closely with business partners to optimise labour and resources.
- Playing an active role in shaping and implementing future state designs.
What do I need?
- Proven experience in Automotive Mechanical Engineering – this is essential.
- Strong knowledge of Microsoft applications, including Excel and PowerPoint.
- Ability to create and deliver impactful presentations with confidence.
- Data-driven mindset with experience in developing data-led solutions.
- Experience working in fast-paced, high-volume operational environments, ideally Just-In-Time (JIT).
- Contribution to systemic modelling tools and decision-making frameworks.
- Project management experience – PRINCE2 or similar qualifications are desirable.
- Experience supporting organisational change and transformation initiatives.
- Ability to collaborate with stakeholders and communicate complex information clearly.
- Skilled in consolidating data from multiple sources into clear, unified formats.
Additional information
Benefits
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Operational Performance Manager in Oldbury employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Performance Manager in Oldbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operational performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Tip Number 3
Showcase your data-driven mindset! Bring examples of how you've used data to drive decisions in past roles. This will demonstrate your ability to turn numbers into actionable insights, which is key for the Operational Performance Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at the AA.
We think you need these skills to ace Operational Performance Manager in Oldbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operational Performance Manager. Highlight your experience in automotive engineering and data-driven decision-making, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've turned data into actionable insights and improved operations in previous roles.
Showcase Your Analytical Skills: Since we’re looking for someone who can handle large datasets, make sure to mention any tools or methodologies you’ve used in the past. This will help us see your analytical mindset in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our team!
How to prepare for a job interview at The AA
✨Know Your Numbers
As an Operational Performance Manager, you'll be dealing with data all the time. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in the past. Prepare specific examples where your insights led to tangible improvements.
✨Master the Art of Communication
Strong communication is key in this role. Practice explaining complex data in simple terms. You might be asked to present your ideas or findings, so consider rehearsing with a friend or in front of a mirror to build your confidence.
✨Showcase Your Innovation Mindset
The AA values innovation, so come prepared with ideas! Think about trends in the industry and how you could apply AI and BI tools to improve operations. Be ready to discuss how you've turned challenges into opportunities in previous roles.
✨Build Relationships Before You Even Start
Since this role involves working closely with various stakeholders, think about how you can demonstrate your relationship-building skills. Share examples of how you've collaborated with different teams in the past and how you plan to foster strong connections at the AA.
