At a Glance
- Tasks: Optimise vehicle service outcomes and handle service queries with confidence.
- Company: Join The AA's dynamic SMR team with a focus on innovation.
- Benefits: Up to £40,000 salary, 25 days leave, free breakdown cover, and great perks.
- Other info: Enjoy hybrid working and excellent training opportunities.
- Why this job: Make a real impact in the automotive industry while developing your career.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair required.
The predicted salary is between 38000 - 40000 £ per year.
SMR Maintenance Controller – Driving Service, Repair & Results
Location: Oldbury, hybrid working
Salary: Up to £40,000 DOE
Working Hours: Monday – Friday 09:00 – 17:00 with occasional Saturday working
Keep Britain moving—Join The AA’s SMR team. We’re searching for a mechanically‑savvy, solution‑focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you’ve got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.
What You’ll Do
- Handle incoming service queries with clarity and technical confidence
- Authorize repairs, manage costs, and push for compliance & efficiency
- Collaborate across Operations, Finance, Sales, and Network teams
- Influence process improvements and drive smart commercial decisions
- Communicate service outcomes simply and effectively
Who You Are
- NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
- Experienced in service resolution and vehicle repair networks
- A natural problem‑solver and strong communicator
- Able to analyse data, manage cost vs. margin, and adapt fast
- Skilled in MS Office and confident navigating service legislation
Traits We Value
- Energetic, curious, and commercially aware
- Resilient under pressure with great planning & people skills
- Driven to deliver fair, compliant and customer‑first outcomes
What You’ll Get
- 25 days annual leave + bank holidays
- Free AA Breakdown Cover from day one
- Discounts on AA insurance products & lifestyle perks
- Pension with up to 7% employer contribution
- Company‑funded life assurance
- Outstanding training & career development
Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.
Maintenance Controller: Service & Repair Optimiser (Hybrid) in Oldbury employer: The AA
The AA is an exceptional employer, offering a dynamic work environment in Oldbury where you can thrive as a Maintenance Controller. With a strong focus on employee growth, we provide outstanding training and career development opportunities, alongside generous benefits such as 25 days of annual leave, free breakdown cover, and a pension plan with significant employer contributions. Join our team and be part of a culture that values trust, skill, and a commitment to delivering customer-first outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Controller: Service & Repair Optimiser (Hybrid) in Oldbury
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at The AA. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss specific service scenarios and how you’d handle them. We want to see that you can think on your feet!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've tackled challenges in previous roles. We love hearing about your thought process and how you achieved results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Maintenance Controller: Service & Repair Optimiser (Hybrid) in Oldbury
Some tips for your application 🫡
Show Your Automotive Passion:When writing your application, let your love for the automotive industry shine through. Share any relevant experiences or projects that highlight your mechanical savvy and problem-solving skills. We want to see how you can bring that passion to our SMR team!
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use clear language to describe your experience with service resolution and vehicle repair networks. We appreciate a well-structured application that gets to the heart of your qualifications.
Highlight Your Teamwork Skills:Since collaboration is key in this role, don’t forget to mention your experience working with different teams. Whether it’s Operations, Finance, or Sales, show us how you’ve successfully worked together to drive results. We’re all about teamwork at StudySmarter!
Tailor Your Application:Take the time to tailor your application to the specific role of Maintenance Controller. Mention how your skills align with the job description and what makes you a great fit for our team. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at The AA
✨Know Your Stuff
Make sure you brush up on your automotive repair knowledge. Understand the common service queries and repairs that come up in the industry. Being able to speak confidently about your experience and how it relates to the role will impress the interviewers.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you optimised service outcomes or resolved customer issues. This will demonstrate your ability to think on your feet and handle pressure, which is crucial for this position.
✨Communicate Clearly
Practice explaining complex technical information in simple terms. The role requires effective communication with various teams, so being able to convey service outcomes clearly will be key. Consider doing mock interviews with a friend to refine your delivery.
✨Be Data Savvy
Familiarise yourself with basic data analysis concepts, especially around cost vs. margin. Be ready to discuss how you’ve used data to influence decisions in past roles. Showing that you can analyse and act on data will set you apart from other candidates.
