Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design of customer-facing platforms and enhance user experiences through innovative technology.
- Company: Join The AA, a leading motoring organisation with a rich history and exciting future.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and discounts on insurance and healthcare.
- Why this job: Shape exceptional customer journeys and drive transformation in a dynamic environment.
- Qualifications: Experience in enterprise-scale customer solutions and strong communication skills required.
- Other info: Diverse learning opportunities and a commitment to inclusivity await you.
The predicted salary is between 36000 - 60000 £ per year.
Location: Oldbury (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
Think the AA is just about roadside assistance? Think again. For over a century, we’ve been evolving and adapting. Today, as the nation’s leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an Enterprise Customer Architect means you’ll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
This is the job: Are you passionate about shaping exceptional customer experiences through technology? We’re looking for an Enterprise Customer Architect to lead the design and assurance of our customer-facing platforms and help transform the way we engage with millions of customers. This is a strategic role at the heart of our transformation journey. You’ll partner with senior leaders across the business, to define and deliver the architecture for technologies that power customer interactions, across telephony, digital channels, CRM, web, mobile, and omni-channel platforms. Your focus will be on optimising customer journeys, blending both direct and indirect customer experience architecture, and ensuring our solutions are scalable, resilient, and future-ready.
What will I be doing?
- Define and evolve the enterprise customer technology vision and roadmap, aligning with business transformation goals.
- Lead architecture design and assurance for customer-facing platforms, including CRM, web, mobile, telephony, and omni-channel solutions.
- Collaborate with senior leaders and cross-functional teams to identify strategic opportunities for customer technology innovation.
- Develop and maintain architecture frameworks, standards, and governance to ensure security, scalability, and performance.
- Drive integration and optimisation of customer technologies across the delivery lifecycle, supporting seamless and engaging experiences.
- Monitor emerging trends and assess their impact, embedding principles such as digital-first, automation, and cloud-native into future-state architectures.
What do I need?
- Proven experience designing and implementing enterprise-scale customer-facing solutions across CRM, web, mobile, and omni-channel platforms (e.g., Salesforce, Dynamics 365, Adobe Experience Cloud).
- Strong understanding of digital customer technologies, integration tools, and automation (e.g., API gateways, RPA, marketing automation).
- Ability to influence senior stakeholders and communicate complex architectural concepts clearly and effectively.
- Strategic mindset with experience driving transformation initiatives and aligning technology with business objectives.
- Knowledge of compliance and regulatory requirements (e.g., GDPR, PCI‑DSS) and their impact on customer technology design.
- Relevant certifications (e.g., Salesforce Technical Architect, Microsoft Dynamics 365 Solution Architect, TOGAF) and a degree in Computer Science, IT, or related discipline.
Benefits: We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
Equal Opportunities: We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Enterprise Customer Architect in Oldbury employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Architect in Oldbury
✨Tip Number 1
Network like a pro! Reach out to current employees at The AA on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding The AA's mission and values. Tailor your answers to show how your experience aligns with their goals, especially around customer technology innovation.
✨Tip Number 3
Showcase your skills with real examples! Be ready to discuss specific projects where you've designed customer-facing solutions. This will demonstrate your expertise and passion for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining The AA team.
We think you need these skills to ace Enterprise Customer Architect in Oldbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Customer Architect role. Highlight your experience with customer-facing technologies and how it aligns with our vision at The AA.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven transformation initiatives or optimised customer journeys in previous roles. We love seeing tangible results!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain complex architectural concepts, as this will show us you can communicate effectively with senior stakeholders.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The AA!
How to prepare for a job interview at The AA
✨Know Your Tech Inside Out
As an Enterprise Customer Architect, you'll need to demonstrate a solid understanding of customer-facing technologies like CRM and omni-channel platforms. Brush up on your knowledge of tools such as Salesforce and Dynamics 365, and be ready to discuss how you've used them in past projects.
✨Showcase Your Strategic Mindset
This role is all about aligning technology with business objectives. Prepare examples of how you've driven transformation initiatives in previous roles. Be ready to explain your thought process and how you approach strategic planning in tech architecture.
✨Communicate Clearly with Stakeholders
You’ll be influencing senior leaders, so practice articulating complex architectural concepts in simple terms. Think of scenarios where you've successfully communicated technical ideas to non-technical stakeholders and be prepared to share those stories.
✨Stay Ahead of Emerging Trends
The AA is looking for someone who can monitor trends and assess their impact on customer technology. Familiarise yourself with the latest in digital-first strategies, automation, and cloud-native solutions. Bring insights to the interview about how these trends could benefit the company.
