Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate transport solutions and enhance customer mobility during vehicle repairs.
- Company: Join The AA's exciting new 'One Mobility Team' in Oldbury.
- Benefits: Enjoy 23 days leave, free breakdown membership, and discounts on various services.
- Why this job: Make a real difference in customer journeys while developing your skills.
- Qualifications: Strong communication, problem-solving skills, and the ability to manage multiple priorities.
- Other info: Diverse learning opportunities and a commitment to inclusivity await you.
The predicted salary is between 25700 - 25700 £ per year.
Overview
This is the job.
Location: On-site Oldbury
Salary: £25,700
Shifts: 40 Hours per week – Monday-Sunday 7am-9pm
Closing Date: Sunday 8th February 2026
Interview Dates: Monday 9th February – Friday 13th February
Start Date: 2nd March 2026 (Please note if you require annual leave of holiday within your first 4 weeks of employment, you may be rejected. Commitment to our training is crucial)
Do you want to be part of a brand new and exciting team here at The AA? We’re recruiting for Mobility Customer Service Advisors to join our brand new ‘One Mobility Team here at The AA.
What will I be doing?
- Coordinate and arrange alternative transportation solutions to maintain customer mobility while their vehicle undergoes repairs.
- Oversee and maintain a detailed organised log of hire bookings required to ensure efficient allocation and prompt identification of available resources to meet customer requirements.
- Assess tasks based on urgency and impact to effectively prioritise actions that enhance the customer journey and ensure time service delivery.
- Engage in effective and timely communication with customers to keep them informed and manage their expectations throughout the process.
- Exercise sound judgment and innovative problem-solving skills to address and resolve mobility challenges on a daily basis.
- Maintain consistent, clear and professional communication with all stakeholders to ensure alignment and transparency throughout the mobility process.
- Ensure a smooth transition for customers into hire vehicles, prioritizing a seamless and hassle-free experience.
- Strive to enhance the overall customer journey by delivering high-quality service and support.
What do I need?
- Able to work both on a team and individually.
- Excellent communication and interpersonal skills, with the ability to engage confidently with stakeholders at all levels.
- Strong organisational skills and attention to detail, with the ability to manage multiple priorities effectively.
- Proven problem-solving capabilities and a proactive approach to issue resolution.
- Flexible and resilient, able to adapt to changing demands and work under pressure.
- The ability to effectively manage and resolve conflicts in a constructive and professional manner.
- Good judgment and the ability to make informed decisions that support the business objectives.
Additional information
- 23 days annual leave plus bank holidays.
- Worksave pension scheme with up to 7% employer contribution.
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Company funded life assurance.
- Diverse learning and development opportunities to support you to progress in your career.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
The Recruitment Process
- Your application: We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.
- Your interview: If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.
- Onboarding: Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.
Customer Service Advisor - Mobility in Oldbury employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Mobility in Oldbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The AA and their Mobility services. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers and stakeholders, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues or improved customer journeys. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is a great fit for a Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor - Mobility in Oldbury
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role of Mobility Customer Service Advisor. Highlight your communication skills and problem-solving abilities, as these are key for us in this position. Show us how your experience aligns with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Avoid fluff – we want to know exactly why you're the right fit for our team!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at The AA
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Mobility Customer Service Advisor. Familiarise yourself with the key tasks like coordinating transportation solutions and managing customer expectations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Think of examples where you've effectively engaged with customers or resolved conflicts. Being able to showcase your interpersonal skills will set you apart from other candidates.
✨Prepare for Role Play Scenarios
Expect a role play during the interview! Prepare by thinking about common mobility challenges and how you would handle them. Practising these scenarios can help you feel more confident and show the interviewers that you can think on your feet.
✨Highlight Your Problem-Solving Abilities
The job requires innovative problem-solving skills, so come ready with examples of how you've tackled issues in the past. Whether it’s negotiating with suppliers or finding alternative solutions, demonstrating your proactive approach will impress the interviewers.
