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- Tasks: Assist customers with motoring incidents and provide exceptional service over the phone.
- Company: A leading motoring organisation known for its supportive team culture.
- Benefits: Competitive salary, 25 days annual leave, free breakdown membership, and hybrid working.
- Why this job: Join a dynamic team and help people during their motoring emergencies.
- Qualifications: Strong problem-solving skills and ability to thrive in a fast-paced environment.
- Other info: Great opportunity for career growth in a well-respected organisation.
The predicted salary is between 30000 - 42000 £ per year.
A leading motoring organization is looking for a Customer Service Advisor FNOL Motor to work in their Tunbridge Wells office. The role involves taking inbound calls from customers regarding motoring incidents and ensuring outstanding service. You will need to be a problem solver, maintain composure in a fast-paced environment, and be a team player.
The position offers hybrid working with a competitive salary and many benefits, including 25 days annual leave and free breakdown membership.
Motoring FNOL Customer Advisor - Hybrid employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motoring FNOL Customer Advisor - Hybrid
✨Tip Number 1
Practice your phone skills! Since you'll be taking inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 2
Research the company! Knowing about the motoring organisation and its values can really help you stand out. It shows you're genuinely interested and ready to be part of the team.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate that you can keep your cool in a fast-paced environment.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it’s a great way to show your enthusiasm for the role right from the start.
We think you need these skills to ace Motoring FNOL Customer Advisor - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and problem-solving. We want to see how you’ve handled similar situations before, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Motoring FNOL Customer Advisor role. Share specific examples of how you’ve provided outstanding service in the past.
Showcase Your Team Spirit: Since we value teamwork, mention any experiences where you’ve collaborated with others to achieve a common goal. This will show us that you can thrive in our fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at The AA
✨Know Your Stuff
Before the interview, make sure you understand the basics of motoring incidents and customer service. Brush up on common scenarios you might encounter as a Customer Service Advisor FNOL. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Stay Calm Under Pressure
Since the role involves handling calls in a fast-paced environment, practice staying composed while answering questions. You might want to do some mock interviews with friends or family where they throw unexpected questions your way. This will help you develop your problem-solving skills and keep your cool during the real deal.
✨Show Your Team Spirit
Being a team player is crucial for this position. Think of examples from your past experiences where you worked well with others to solve problems or improve service. Be ready to share these stories during the interview to demonstrate your collaborative mindset.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training processes, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the team.
