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For Companies At a Glance
- Tasks: Assist customers with technical support and resolve vehicle breakdowns efficiently.
- Company: Join The AA, a leading organisation in vehicle support and customer service.
- Benefits: Enjoy 25 days leave, free breakdown membership, and discounts on various products.
- Why this job: Be part of a diverse team that values your skills and offers growth opportunities.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle maintenance and relevant experience required.
- Other info: Flexible shifts include weekends; embrace a culture of inclusivity and empowerment.
The predicted salary is between 28000 - 42000 £ per year.
Overview
Join Our Team as a Technical Helpdesk Advisor Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.
Company Description/ Business Unit
Join Our Team as a Technical Helpdesk Advisor Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.
We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.
This is the job
Salary: £35,000.pa plus benefits
Shifts: Between 0700 – 2000 Monday to Sunday
Location: Oldbury Office, On Site Working
As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.
What will I be doing?
- The Technical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
- Your expertise ensures efficient communication and effective resolution of breakdowns for our customers.
- You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision-making. You must be computer literate and confident using various systems.
- You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service.
- As a target driven individual you’ll be focussed on achieving results.
What do I need?
- Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
- A Fixer/Problem Solver: You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
- A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them
- Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Diverse learning and development opportunities to support you to progress in your career
- 25 days annual leave, plus 8 bank holidays
- Free AA breakdown membership from day 1!
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Work save pension scheme with up to 7% employer contribution
- Company funded life assurance
- Dedicated Employee Assistance Programme
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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Motor Vehicle Support Technician employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Vehicle Support Technician
✨Tip Number 1
Familiarise yourself with the common breakdown scenarios and technical issues that customers face. This will not only help you in interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Brush up on your communication skills, especially how to simplify complex technical information. Practising explaining technical concepts to friends or family can help you convey your expertise effectively during the interview.
✨Tip Number 3
Research The AA’s values and culture. Understanding their commitment to diversity and inclusion can help you align your answers with their ethos, showing that you’re a great fit for their team.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since breakdowns can happen at any time, showcasing your willingness to work outside of standard hours will highlight your commitment to customer service.
We think you need these skills to ace Motor Vehicle Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical qualifications, such as NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair. Include relevant experience in the Motor Vehicle Repair Industry to demonstrate your expertise.
Craft a Compelling Cover Letter: In your cover letter, emphasise your problem-solving skills and ability to communicate complex technical information simply. Mention your flexibility in working hours, especially since the role requires availability outside of normal hours.
Showcase Customer Service Skills: Since the role involves providing excellent customer service, include examples in your application that demonstrate your ability to assist customers effectively and resolve issues efficiently.
Highlight Technical Proficiency: Mention your computer literacy and experience with various systems in your application. This is crucial for recording data accurately and contributing to management insights.
How to prepare for a job interview at The AA
✨Showcase Your Technical Expertise
Be prepared to discuss your mechanical qualifications and relevant experience in the Motor Vehicle Repair Industry. Highlight specific examples where you've successfully diagnosed and resolved issues, as this will demonstrate your problem-solving skills.
✨Communicate Clearly
Since the role requires simplifying complex technical information for customers, practice explaining technical concepts in layman's terms. This will show that you can effectively communicate and ensure customer understanding.
✨Demonstrate Flexibility
The job involves working outside of normal hours, so be ready to discuss your availability and willingness to work weekends or shifts. Share any previous experiences where you adapted to changing schedules or demands.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle breakdown scenarios. Think of examples where you provided excellent customer service under pressure, and be ready to explain how you recorded data accurately to support decision-making.
