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- Tasks: Help customers with vehicle breakdowns by arranging hire vehicles and ensuring smooth transitions.
- Company: Join The AA, a leading provider in mobility services with a commitment to customer satisfaction.
- Benefits: Enjoy 23 days annual leave, free breakdown membership, and discounts on products and services.
- Why this job: Be part of a dynamic team, enhance customer experiences, and develop your skills in a supportive environment.
- Qualifications: Strong communication, problem-solving skills, and the ability to work independently or in a team.
- Other info: Full training provided; commitment required for the first four weeks.
The predicted salary is between 25700 - 27700 £ per year.
Join to apply for the Mobility Customer Service Advisor role at The AA.
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This is the job
Job Title: Mobility Customer Service Advisor
Location: On-site Oldbury
Salary: £25,700 plus bonus potential of up to £2000 per year post probation
Shifts: 40 hours per week, Mon-Sun 7am-9pm
Start Date: 6th October 2025 (Please note, if you have annual leave or appointments within the first 4 weeks, your application may not be considered. Full commitment to training is required.)
Interview Dates: Between 25th August to 4th September.
As a Mobility Agent within our Volkswagen department, you will facilitate seamless onward mobility for customers following a vehicle breakdown, utilising various systems to book hire vehicles for VWG group customers.
Your primary responsibility will be to ensure customer expectations are met through efficient communication, maintaining operational efficiency, and managing multiple priorities effectively.
Responsibilities include:
- Coordinate and arrange alternative transportation solutions during vehicle repairs.
- Maintain detailed logs of hire bookings for efficient allocation.
- Prioritise tasks based on urgency and impact to enhance the customer journey.
- Communicate effectively with customers to keep them informed and manage expectations.
- Address mobility challenges using sound judgment and problem-solving skills, including negotiating with suppliers.
- Ensure transparency and alignment with all stakeholders throughout the process.
- Ensure a smooth transition for customers into hire vehicles, providing a seamless experience.
- Deliver high-quality service to enhance the overall customer journey.
Requirements:
- Ability to work both independently and as part of a team
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Proven problem-solving skills and proactive issue resolution
- Flexibility and resilience to adapt to changing demands
- Ability to manage and resolve conflicts professionally
- Good judgment for making informed decisions supporting business objectives
Benefits include:
- 23 days annual leave plus bank holidays
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 + 50% discount for family and friends
- Discounts on AA products and services
- Employee discount scheme including car salary sacrifice and healthcare discounts
- Company-funded life assurance
- Opportunities for learning and career progression
- Employee Assistance Programme and 24/7 remote GP service
We are an equal opportunities employer and value diversity. We welcome applications from all backgrounds and are committed to creating an inclusive environment.
The Recruitment Process:
Apply to receive a series of games to assess fit. Successful candidates will be invited for a final competency-based interview with role play. Once selected, onboarding includes contract receipt, training (up to 4 weeks), and a period in our Grad Bay to prepare for your role.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Other
Industries
- Motor Vehicle Manufacturing, Financial Services, Insurance
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Mobility Customer Service Advisor employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobility Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the Volkswagen group and their mobility services. Understanding their products and customer service philosophy will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Role-playing scenarios can help you prepare for the competency-based interview and showcase your problem-solving abilities.
✨Tip Number 3
Be ready to discuss examples of how you've managed multiple priorities in previous roles. This will highlight your organisational skills and ability to work under pressure, which are crucial for this position.
✨Tip Number 4
Research common mobility challenges customers face during vehicle breakdowns. Being able to discuss these issues and potential solutions will show your proactive approach and readiness for the role.
We think you need these skills to ace Mobility Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Mobility Customer Service Advisor position. Tailor your application to highlight relevant skills and experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and problem-solving. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet customer expectations.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your communication skills, organisational abilities, and flexibility in handling challenges.
Prepare for the Assessment Games: Once you apply, be ready to engage in the assessment games. These are designed to evaluate your fit for the role, so practice similar scenarios or games to enhance your performance and confidence.
How to prepare for a job interview at The AA
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Mobility Customer Service Advisor. Familiarise yourself with the key tasks such as coordinating transportation solutions and managing customer expectations, as this will help you answer questions more effectively.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples from your past experiences where you successfully communicated with customers or resolved conflicts. This will demonstrate your interpersonal skills and ability to manage customer relationships.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you faced challenges and how you approached solving them. Highlight your judgment and decision-making skills, especially in situations that required negotiation or quick thinking.
✨Prepare for Role Play Scenarios
As part of the interview process, you may be asked to participate in role play. Practice handling common customer scenarios related to mobility issues, as this will help you feel more confident and showcase your ability to provide high-quality service.
