At a Glance
- Tasks: Optimise vehicle service outcomes and handle service queries with confidence.
- Company: Join The AA's dynamic SMR team focused on customer satisfaction.
- Benefits: Enjoy 25 days leave, free breakdown cover, and a strong pension plan.
- Other info: Be part of a supportive team that values trust and skill.
- Why this job: Make a real impact in the automotive industry while developing your career.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair required.
The predicted salary is between 40000 - 40000 £ per year.
Location: Oldbury, hybrid working
Salary: Up to £40,000 DOE
Working Hours: Monday – Friday 09:00 – 17:00 with occasional Saturday working
Keep Britain moving—Join The AA’s SMR team. We’re searching for a mechanically‑savvy, solution‑focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you’ve got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.
What You’ll Do
- Handle incoming service queries with clarity and technical confidence
- Authorize repairs, manage costs, and push for compliance & efficiency
- Collaborate across Operations, Finance, Sales, and Network teams
- Influence process improvements and drive smart commercial decisions
- Communicate service outcomes simply and effectively
Who You Are
- NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
- Experienced in service resolution and vehicle repair networks
- A natural problem‑solver and strong communicator
- Able to analyse data, manage cost vs. margin, and adapt fast
- Skilled in MS Office and confident navigating service legislation
Traits We Value
- Energetic, curious, and commercially aware
- Resilient under pressure with great planning & people skills
- Driven to deliver fair, compliant and customer‑first outcomes
What You’ll Get
- 25 days annual leave + bank holidays
- Free AA Breakdown Cover from day one
- Discounts on AA insurance products & lifestyle perks
- Pension with up to 7% employer contribution
- Company‑funded life assurance
- Outstanding training & career development
Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.
Maintenance Controller in Melton Mowbray employer: The AA
The AA is an exceptional employer, offering a dynamic work environment in Oldbury with hybrid working options that promote a healthy work-life balance. Employees benefit from comprehensive training and career development opportunities, alongside generous perks such as 25 days of annual leave, free breakdown cover, and a robust pension scheme. Join a team that values trust, skill, and purpose, where your contributions directly impact customer satisfaction and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Controller in Melton Mowbray
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at The AA. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss specific vehicle repair scenarios and how you've handled them in the past. Show us you're the problem-solver we need!
✨Tip Number 3
Don’t just wait for job postings—be proactive! Visit our website regularly and apply directly. This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Practice your communication skills. You’ll need to explain complex service outcomes simply, so try role-playing with a friend or family member. The clearer you are, the more confident you'll feel during interviews!
We think you need these skills to ace Maintenance Controller in Melton Mowbray
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your automotive repair experience and any relevant qualifications. We want to see how your skills align with the Maintenance Controller role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that demonstrate your problem-solving skills and ability to thrive under pressure.
Showcase Your Communication Skills:As a Maintenance Controller, clear communication is key. In your application, make sure to convey your ability to communicate service outcomes effectively. We love candidates who can simplify complex information!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts!
How to prepare for a job interview at The AA
✨Know Your Stuff
Make sure you brush up on your automotive repair knowledge. Familiarise yourself with common service queries and solutions, as well as the latest trends in vehicle maintenance. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific instances where you resolved service issues or improved processes. This will demonstrate your ability to think on your feet and adapt under pressure, which is crucial for a Maintenance Controller.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. As a Maintenance Controller, you'll need to communicate effectively with various teams and customers. Being able to convey information clearly will set you apart and show that you can handle the role's demands.
✨Be Data Savvy
Brush up on your data analysis skills, especially in relation to cost management and service outcomes. Be ready to discuss how you've used data to make informed decisions in the past. This will highlight your analytical abilities and your understanding of the commercial side of the role.
