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- Tasks: Engage with customers, build trust, and meet sales targets in a dynamic team.
- Company: Join the iconic AA brand in the automotive industry.
- Benefits: Enjoy competitive salary, bonuses, discounts, and 23 days annual leave.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Motivated individuals with strong communication skills and a desire to succeed.
- Other info: Diverse learning opportunities and a commitment to inclusivity.
The predicted salary is between 25480 - 25480 £ per year.
We’re recruiting Sales and Retention Customer Service Advisors to work in our Cheadle office.
Location: Cheadle
Salary: £25,480
Bonus: Average monthly bonus of £250, with the potential to earn more based on performance
Contract: Full time – permanent
Hours: 40 hours per week
Shift Pattern: Monday, Tuesday & Wednesday 10:00-19:00, Thursday 9:30-18:15, Friday 9:30-16:15. No weekends
Hybrid Working: You’ll work full time in the Cheadle office during training and probation. Once successfully completed, if you choose you can move to our hybrid model, working a minimum of 2 days per week onsite
Start Date: 23rd February 2026 (If you have holiday or annual leave within the first 4 weeks, you may not be suitable for this position)
Interview Dates: 22nd-30th January 2026
As an Outbound Sales & Retention Advisor, you’ll speak to existing AA Customers whose policies are coming to an end. Your role is to understand their needs, build confidence in our products and ensure they have the right cover for continued peace of mind.
You’ll work in a fast-paced, supportive team environment where collaboration, resilience and customer focus are key. Every call is an opportunity to deliver the high standards our iconic brand is known for.
What will I be doing?
- Working towards sales and retention targets
- Engaging customers and building trust on every call
- Identifying customer needs and recommending the right products
- Resolving queries while delivering positive customer outcomes
- Using available tools and resources to achieve the best result for the customer
- Maintaining focus and professionalism during peak call times
What We’re Looking For
- Motivated – driven to achieve targets and deliver results
- Confident communicators – energised by conversation and relationship-building
- Self-starters – proactive, accountable and proud of their work
- Resilient – calm under pressure and able to manage setbacks positively
- Sales experience is beneficial, but what matters most is your attitude, resilience and desire to succeed.
What’s in it for me?
- 23 days annual leave plus bank holidays
- Worksave pension scheme
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
The Recruitment Process
- Your application: We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.
- Your interview: If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.
- Onboarding: Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.
- Training and going live on the phones!: Training will be conducted by our expert Academy team for up to 4 weeks followed by a period in our Grad Bay to get you fully confident in your role before joining your team.
Customer Sales Advisor in Manchester employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research The AA, their values, and what makes them tick. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or family member to get comfortable with engaging customers and building trust. The more confident you are, the better you'll perform in those crucial interview scenarios.
✨Tip Number 3
Be ready to showcase your resilience! Think of examples from your past where you've overcome challenges or met targets. This will demonstrate your ability to thrive in a fast-paced environment like the one at The AA.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Customer Sales Advisor in Manchester
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Focus on what makes you a great fit for the Sales and Retention Customer Service Advisor role, especially your communication and resilience.
Show Your Motivation: We love seeing candidates who are genuinely excited about the role! In your application, express your enthusiasm for working with us and how you plan to achieve targets while delivering excellent customer service.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get you into the recruitment process smoothly!
How to prepare for a job interview at The AA
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales and Retention Customer Service Advisor. Familiarise yourself with the products and services offered by the company, especially those related to automotive insurance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Since the interview includes a role play, practice common sales scenarios. Think about how you would engage a customer whose policy is ending. Role-playing with a friend can help you refine your approach and build your confidence in handling objections and closing sales.
✨Show Off Your Resilience
The job requires a calm and positive attitude under pressure. Be prepared to share examples from your past experiences where you've successfully managed setbacks or difficult situations. Highlighting your resilience will demonstrate that you can thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or what success looks like in this role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.