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For Companies At a Glance
- Tasks: Optimise vehicle service outcomes and handle service queries with confidence.
- Company: Join The AA's dynamic SMR team in Cheadle.
- Benefits: 25 days leave, free breakdown cover, discounts, and career development.
- Why this job: Make a real impact on customer satisfaction and vehicle performance.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair required.
- Other info: Energetic and resilient individuals thrive in this collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
SMR Maintenance Controller – Driving Service, Repair & Results
Location: Cheadle, residential working
Working Hours: Monday – Friday 09:00 – 17:00 with occasional Saturday working
Company: The AA
Keep Britain moving—Join The AA’s SMR team. We’re searching for a mechanically-savvy, solution-focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you’ve got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.
What You’ll Do
- Handle incoming service queries with clarity and technical confidence
- Authorise repairs, manage costs, and push for compliance & efficiency
- Collaborate across Operations, Finance, Sales, and Network teams
- Influence process improvements and drive smart commercial decisions
- Communicate service outcomes simply and effectively
Who You Are
- NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
- Experienced in service resolution and vehicle repair networks
- A natural problem-solver and strong communicator
- Able to analyse data, manage cost vs. margin, and adapt fast
- Skilled in MS Office and confident navigating service legislation
What You Need
Traits We Value
- Energetic, curious, and commercially aware
- Resilient under pressure with great planning & people skills
- Driven to deliver fair, compliant and customer-first outcomes
What You’ll Get
- 25 days annual leave + bank holidays
- Free AA Breakdown Cover from day one
- Discounts on AA insurance products & lifestyle perks
- Pension with up to 7% employer contribution
- Company-funded life assurance
- Outstanding training & career development
Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.
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Maintenance Controller - Cheadle employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Controller - Cheadle
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at The AA. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss specific vehicle repair scenarios and how you've handled them in the past. Show us you're the problem-solver we need!
✨Tip Number 3
Practice your communication skills! You’ll need to explain service outcomes clearly, so try role-playing with a friend. This will help you articulate your thoughts and demonstrate your strong communication skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining The AA and being part of our team.
We think you need these skills to ace Maintenance Controller - Cheadle
Some tips for your application 🫡
Show Your Mechanical Savvy: Make sure to highlight your automotive repair experience in your application. We want to see how your skills can optimise vehicle service outcomes, so don’t hold back on showcasing your technical confidence!
Be Clear and Concise: When handling service queries in your written application, clarity is key. Use straightforward language to demonstrate your ability to communicate service outcomes effectively, just like you would in the role.
Demonstrate Problem-Solving Skills: We love a natural problem-solver! Share examples of how you've tackled challenges in previous roles. This will show us that you can thrive under pressure and drive smart commercial decisions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with The AA.
How to prepare for a job interview at The AA
✨Know Your Stuff
Make sure you brush up on your automotive repair knowledge. Familiarise yourself with common service queries and the latest vehicle technologies. Being able to speak confidently about your experience will show that you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you resolved service issues or improved processes. This will demonstrate your ability to thrive under pressure and your natural problem-solving abilities.
✨Communicate Clearly
Practice explaining complex technical information in simple terms. The role requires effective communication with various teams, so being able to convey service outcomes clearly will be key. Consider doing mock interviews with a friend to refine your delivery.
✨Be Data Savvy
Brush up on your data analysis skills, especially regarding cost management and compliance. Be ready to discuss how you've used data to make informed decisions in the past. This will highlight your analytical skills and commercial awareness, which are crucial for the position.
