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For Companies At a Glance
- Tasks: Optimise vehicle service outcomes and handle service queries with confidence.
- Company: Join The AA, a trusted name in vehicle services.
- Benefits: 25 days leave, free breakdown cover, discounts, and a solid pension plan.
- Why this job: Make a real impact on customer satisfaction while developing your skills.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair required.
- Other info: Dynamic team environment with excellent training and career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
The AA is looking for a mechanically-savvy, solution-focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. Location: Basingstoke, residential working. Working hours: Monday – Friday 09:00 – 17:00 with occasional Saturday working. This role helps minimise downtime and maximise customer satisfaction.
What You’ll Do
- Handle incoming service queries with clarity and technical confidence
- Authorise repairs, manage costs, and push for compliance & efficiency
- Collaborate across Operations, Finance, Sales, and Network teams
- Influence process improvements and drive smart commercial decisions
- Communicate service outcomes simply and effectively
Who You Are
- NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
- Experienced in service resolution and vehicle repair networks
- A natural problem-solver and strong communicator
- Able to analyse data, manage cost vs. margin, and adapt fast
- Skilled in MS Office and confident navigating service legislation
What Do I Need? / Traits We Value
- Energetic, curious, and commercially aware
- Resilient under pressure with great planning & people skills
- Driven to deliver fair, compliant and customer-first outcomes
What You’ll Get
- 25 days annual leave + bank holidays
- Free AA Breakdown Cover from day one
- Discounts on AA insurance products & lifestyle perks
- Pension with up to 7% employer contribution
- Company-funded life assurance
- Outstanding training & career development
Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.
Employment Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Engineering and Information Technology
- Industries: Motor Vehicle Manufacturing, Financial Services, and Insurance
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Maintenance Controller - Basingstoke employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Controller - Basingstoke
✨Tip Number 1
Get to know the company inside out! Research The AA's values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since the role requires clear and effective communication, try role-playing common interview questions with a friend or in front of a mirror. It’ll help you sound confident and articulate.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of specific examples from your past experiences where you tackled challenges head-on. This will demonstrate your ability to handle service queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The AA team and ready to power up your career!
We think you need these skills to ace Maintenance Controller - Basingstoke
Some tips for your application 🫡
Show Your Mechanical Savvy: Make sure to highlight your experience in vehicle maintenance and repair. We want to see how your skills align with the role, so don’t hold back on sharing specific examples of your past work!
Be Clear and Confident: When addressing service queries in your application, use clear language that showcases your technical confidence. We appreciate straightforward communication, so keep it simple and effective!
Demonstrate Problem-Solving Skills: We love a natural problem-solver! Share instances where you’ve tackled challenges in service resolution or improved processes. This will show us you’re the right fit for optimising our service outcomes.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The AA
✨Know Your Stuff
Make sure you brush up on your mechanical knowledge and service resolution skills. Be ready to discuss specific examples from your experience that showcase your problem-solving abilities and how you've optimised vehicle service outcomes in the past.
✨Communicate Clearly
Since the role requires effective communication, practice explaining complex technical concepts in simple terms. This will help you demonstrate your ability to handle incoming service queries with clarity and confidence during the interview.
✨Show Your Data Skills
Be prepared to talk about how you've used data analysis in previous roles. Highlight any experiences where you managed costs versus margins and made smart commercial decisions based on your findings.
✨Demonstrate Team Spirit
The job involves collaboration across various teams. Think of examples where you've worked effectively with others, especially in high-pressure situations. Show that you're not just a lone wolf but someone who thrives in a team environment.
