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For Companies At a Glance
- Tasks: Handle service queries, authorise repairs, and drive process improvements.
- Company: Join The AA, a trusted name in vehicle services, dedicated to keeping Britain moving.
- Benefits: Enjoy 25 days annual leave, free breakdown cover, and lifestyle discounts.
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair required.
- Other info: Full-time role with occasional Saturday work; great training opportunities await!
The predicted salary is between 30000 - 42000 £ per year.
Overview
SMR Maintenance Controller – Driving Service, Repair & Results
Location: Cheadle, residential working
Working Hours: Monday – Friday 09:00 – 17:00 with occasional Saturday working
Company: The AA
Keep Britain moving—Join The AA’s SMR team. We’re searching for a mechanically-savvy, solution-focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you’ve got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.
What You’ll Do
- Handle incoming service queries with clarity and technical confidence
- Authorise repairs, manage costs, and push for compliance & efficiency
- Collaborate across Operations, Finance, Sales, and Network teams
- Influence process improvements and drive smart commercial decisions
- Communicate service outcomes simply and effectively
Who You Are
- NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
- Experienced in service resolution and vehicle repair networks
- A natural problem-solver and strong communicator
- Able to analyse data, manage cost vs. margin, and adapt fast
- Skilled in MS Office and confident navigating service legislation
What You Need
Traits We Value
- Energetic, curious, and commercially aware
- Resilient under pressure with great planning & people skills
- Driven to deliver fair, compliant and customer-first outcomes
What You’ll Get
- 25 days annual leave + bank holidays
- Free AA Breakdown Cover from day one
- Discounts on AA insurance products & lifestyle perks
- Pension with up to 7% employer contribution
- Company-funded life assurance
- Outstanding training & career development
Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.
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Maintenance Controller employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Controller
✨Tip Number 1
Familiarise yourself with the latest automotive repair technologies and trends. Being knowledgeable about current practices will not only boost your confidence during discussions but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the automotive industry, especially those who work in service resolution and vehicle repair networks. Attend local meetups or online forums to build connections that could provide insights or even referrals for the Maintenance Controller role.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled service queries or resolved issues in previous roles. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
✨Tip Number 4
Research The AA's values and recent initiatives. Understanding their focus on customer satisfaction and compliance will help you align your responses during interviews, showcasing that you're a great fit for their team culture.
We think you need these skills to ace Maintenance Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Maintenance Controller position. Understand the key responsibilities and required skills, such as automotive repair experience and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in vehicle maintenance and repair. Emphasise your NVQ qualifications and any previous roles that demonstrate your ability to handle service queries and manage costs effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your problem-solving skills. Mention specific examples of how you've optimised service outcomes or improved processes in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at The AA
✨Show Your Technical Knowledge
As a Maintenance Controller, you'll need to demonstrate your understanding of vehicle maintenance and repair. Be prepared to discuss specific experiences where you've successfully resolved service queries or managed repairs, showcasing your technical confidence.
✨Highlight Problem-Solving Skills
This role requires a natural problem-solver. During the interview, share examples of how you've tackled challenges in previous positions, particularly under pressure. This will illustrate your ability to think on your feet and find effective solutions.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex technical information in simple terms, as you may need to convey service outcomes to various stakeholders. This will show that you can bridge the gap between technical details and customer understanding.
✨Demonstrate Commercial Awareness
The AA values candidates who are commercially aware. Be ready to discuss how you've managed costs versus margins in past roles. Showing that you understand the financial implications of your decisions will set you apart from other candidates.
